Senior Customer Success Engineer

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Act as the main technical authority on the Cyera Platform

• Build trusted relationships with customers ranging from practitioners to executives

• Promote customer adoption through effective onboarding and training

• Comprehend customer needs, challenges, and sought business results

• Create and present tailored use cases using a consultative methodology

• Foster ongoing platform adoption, customer engagement, growth, and ROI

• Identify and address obstacles to customer success in partnership with colleagues

• Champion customer feedback and shape Cyera’s roadmap and product evolution

• Assist in customer education through self-paced training materials

• Diagnose and resolve technical issues impacting customers

• Track and report on customer health, usage metrics, and overall satisfaction

• Collaborate on joint success strategies with customers

• Record and disseminate best practices both internally and externally

• Guide team members and contribute to professional growth

• Engage in the recruitment and onboarding of new team members

• Conduct Quarterly Business Reviews and pinpoint areas for enhancement

⛳️ Requirements

• Associate’s degree or equivalent experience is mandatory

• Bachelor's degree in Computer Science or related field is advantageous

• 12 years of experience showcasing strong project management abilities, facilitating effective planning, organization, and execution of multiple projects simultaneously while ensuring attention to detail

• Self-motivated individual who excels in a fast-paced, ambiguous, and deadline-driven startup setting

• Results-driven mentality with a solid history of fostering revenue growth, maintaining customer satisfaction, encouraging feature usage, and maximizing customer retention

• Previous collaboration experience with Development teams

• Proficient in SQL, scripting languages (e.g., Python or equivalent), and practical experience with cloud environments

• Over 3 years of hands-on experience with data and cloud technologies, encompassing databases, cloud infrastructure, and basic administration (e.g., cloud networking, data and compute assets, IAM and permissions)

• Familiarity with programming or scripting languages, along with knowledge of APIs and web services

• Proven expertise in DLP, Data Privacy/Protection, DSPM/CSPM, SIEM, or vulnerability management with hands-on experience preferred

• Essential prior experience in a technical customer-facing role within a software company

• Proven track record of managing customer relationships, including onboarding, renewals, and expansions

• Self-driven, proactive, and creative team collaborator

• Exceptional interpersonal and customer relationship management skills

• Clear and effective verbal and written communication abilities

• Proficient in leading executive meetings and technical workshops

• Capable of working independently and addressing complex challenges with minimal documentation

🏝️ Benefits

• Flexibility to work remotely, with reimbursement for office setup

• Competitive salary

• Paid holidays and sick leave

• Health, vision, and dental insurance

• Opportunities for merit increases based on individual or company performance, tenure, and other discretionary considerations