Senior Customer Success Engineer

This is a fully remote position, open to applicants in Canada.

📋 Description

• Act as the primary technical authority on the Cyera Platform.

• Serve as a trusted advisor to customers ranging from practitioners to executives.

• Facilitate customer adoption through effective onboarding and training.

• Comprehend customer needs, challenges, and desired business outcomes.

• Create and present tailored use cases utilizing a consultative approach.

• Encourage sustained adoption, deliver customer value, and ensure return on investment.

• Lead continuous customer engagement and growth opportunities.

• Identify and mitigate obstacles and hindrances to customer success.

• Champion customer feedback to influence Cyera’s roadmap and product enhancements.

• Assist in customer education through self-directed training resources.

• Diagnose and resolve technical issues effectively.

• Track and report on customer health, usage metrics, and overall satisfaction.

• Collaborate on joint success plans with customers.

• Document and disseminate best practices both internally and externally.

• Mentor colleagues and support their professional growth.

• Participate in the recruitment and onboarding of new team members.

• Conduct Quarterly Business Reviews and pinpoint areas for improvement.

⛳️ Requirements

• An associate degree or equivalent experience is required.

• A bachelor’s degree in Computer Science or a related field is preferred.

• 12 years of experience demonstrating strong project management skills, allowing you to plan, organize, and execute multiple projects simultaneously while maintaining keen attention to detail.

• Over 3 years of hands-on experience with data and cloud technologies, including databases, cloud infrastructure, and basic administration.

• Proficient in SQL, scripting languages (e.g., Python or equivalent), and experienced with cloud environments.

• Familiarity with programming or scripting languages, and an understanding of APIs and web services.

• Proven expertise in DLP, Data Privacy/Protection, DSPM/CSPM, SIEM, or vulnerability management, with hands-on experience preferred.

• Prior experience in a technical customer-facing role within a software company is essential.

• A history of managing customer relationships, including onboarding, renewal, and expansion efforts.

• Previous collaboration with Development teams is advantageous.

• Strong project management capabilities are required.

• A self-starter who can excel in a fast-paced, ambiguous startup environment with strict deadlines.

• A results-driven mindset with a proven record of fostering revenue growth, customer satisfaction, feature adoption, and customer retention.

• A proactive, self-motivated, and innovative team player.

• Exceptional interpersonal and customer relations skills.

• Clear and effective verbal and written communication abilities.

• Proficient in leading executive meetings and technical workshops.

• Capacity to work independently and solve complex challenges.

• Willingness to travel 25–50% annually.

🏝️ Benefits

• Flexible remote work options, with reimbursement for office setup.

• Competitive salary structure.

• Paid holidays and sick leave.

• Comprehensive health, vision, and dental insurance coverage.

• Opportunities for merit-based salary increases depending on individual or company performance, tenure, and other discretionary factors.

• Travel opportunities ranging from 25–50% annually.