Senior Customer Solutions Engineer, Edge AI

This is a fully remote position, open to applicants in United Arab Emirates (UAE).

📋 Description

• Lead the comprehensive deployment of Armada platforms, including Atlas, Galleon with AEP, and Leviathan AI Factory, integrated with Bridge GPU-as-a-Service.

• Oversee on-site and in-country deployments throughout Saudi Arabia and the wider Middle East region.

• Manage infrastructure setup, platform configuration, and validation for production readiness.

• Make instantaneous technical decisions spanning hardware, networking, Kubernetes, storage, and GPU layers.

• Act as the main technical liaison for designated customers following go-live.

• Develop and maintain technical success plans, adoption milestones, and operational maturity roadmaps.

• Cultivate long-term relationships with customer engineering, IT, operational technology, and security teams.

• Lead discussions on technical governance, roadmap planning, and platform optimization.

• Construct and advance Joint Success Plans that align with customer objectives.

• Decrease time-to-try and time-to-value by removing obstacles and expediting production use cases.

• Promote adoption across various workloads, business units, and countries.

• Identify opportunities for expansion related to Galleon deployments and Leviathan AI Factory capacity through Bridge GPUaaS.

• Ensure customer environments remain stable, secure, and ready for production.

• Spot scaling risks, architectural deficiencies, and technical liabilities.

• Collaborate with Product, Engineering, and Support teams to address issues.

• Operate in compliance with Saudi and regional data and security regulations.

• Assist with security validation, audits, and governance procedures.

• Maintain access control, documentation, and operational best practices.

• Serve as a senior technical authority for ND8 customers.

• Mentor junior FDEs, TAMs, and delivery engineers.

• Contribute to the development of deployment standards, runbooks, and replicable best practices.

• Work collaboratively with Customer Success & Delivery leadership on priorities and escalations.

• Partner with Sales for expansion strategy planning.

• Provide feedback on customer usage to Product and Engineering teams.

⛳️ Requirements

• Over 8 years of experience in infrastructure, platform engineering, site reliability engineering, forward-deployed engineering, or technical account management roles.

• Demonstrated ability to manage hands-on delivery and build long-term technical relationships with customers.

• Extensive expertise in Linux, networking, Kubernetes, storage, and GPU-accelerated computing.

• Strong troubleshooting capabilities in live production settings.

• Experience working directly with clients in regulated, high-pressure environments.

• Willingness to travel across Saudi Arabia and the broader Middle East region.

• Clear and confident communication skills suitable for both executive and engineering audiences.

• Preferred: experience with edge computing, modular data centers, or distributed infrastructures.

• Preferred: familiarity with AI workloads, GPU clusters, and high-performance computing.

• Preferred: exposure to sovereign or national-scale customer environments.

• Preferred: experience operating in the UAE, Saudi Arabia, or throughout the Middle East.

🏝️ Benefits

• Competitive salary and performance incentives.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and career advancement.

• Flexible work arrangements.

• Engaging and inclusive company culture.