Senior Customer Solutions Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage executive-level relationships and strategic engagement for a portfolio of enterprise and high-value clients.

• Collaborate with customer teams on Sysdig implementations, architecture, and operational best practices.

• Align customer business objectives with Sysdig's technical capabilities through Success Planning and Outcome Mapping.

• Conduct Customer Business Reviews and maintain ongoing strategic interactions with both technical and non-technical stakeholders.

• Acquire in-depth knowledge of customer environments to proactively pinpoint risks and opportunities for optimization, growth, and innovation.

• Lead and participate in hands-on workshops that help customers maximize the full potential of the Sysdig platform.

• Assist Sales in renewal and expansion discussions by illustrating measurable value realization and usage enhancement.

• Identify and address account risks through health monitoring, technical diagnostics, and stakeholder alignment.

• Champion customer needs by collaborating with Product and Engineering to align roadmap initiatives.

• Work alongside Support and Professional Services to ensure high-quality solutions and effective issue resolution.

• Mentor junior CSMs/CSEs and contribute to best practices, process enhancements, and internal training.

⛳️ Requirements

• Over 5 years of experience in Customer Success, Solutions Engineering, Technical Account Management, or Strategic/Technical Consulting within a SaaS or cybersecurity firm.

• Demonstrated expertise in managing enterprise customer relationships and navigating complex organizational structures.

• Practical experience in installing and troubleshooting solutions on Kubernetes, as well as working with container-based solutions.

• Solid understanding of cloud-native applications, platforms, security, automation, and DevSecOps across AWS, Azure, and/or GCP.

• Proficient in scripting and API integration to support and troubleshoot technical solutions.

• Proven track record of driving measurable customer outcomes and leading executive-level engagements.

• Strong business acumen with the ability to translate technical capabilities into business impact for both engineers and executives.

• Experience in issue management, root cause analysis, and driving resolutions.

• Exceptional communication, presentation, and stakeholder-management skills.

• One or more of the following certifications: CKAD / CKA / CKS.

• Familiarity with Linux, Helm, Terraform, Kubernetes, and cloud platforms.

• Self-motivated, proactive, and adaptable; comfortable in fast-paced, evolving environments.

• Strong empathy, patience, and a genuine passion for customer engagement.

• Curiosity and ease in operating across both technical and business domains.

• Coachable with a team-oriented, collaborative, and learning-driven mindset.

🏝️ Benefits

• Additional days off to prioritize your well-being.

• 401(k) Retirement Savings Plan with a 3% company match.

• Maternity and Parental Leave.

• Mental health support for you and your family through the Modern Health app.

• Comprehensive health benefits package for you and your family.