Senior Customer Service Representative, Patient Scheduling

This is a fully remote position, open to applicants in Louisiana.

📋 Description

• Provide independent support to both internal and external clients by clarifying inquiries, conducting research, and addressing non-clinical issues.

• Collaborate with Nurse Managers/Supervisors, field personnel, and patients to arrange home infusion appointments across a regional network of branches.

• Complete nursing assignments, adjust visit schedules based on patient availability, assign new patients to suitable nurses, and ensure appointment accuracy.

• Coordinate nursing referrals with pharmacy, reimbursement, and nursing departments while delivering exceptional customer service.

• Maintain communication with staff, departments, and prescribers through fax, email, instant messaging, and phone.

• Monitor personal email and nursing mailboxes for follow-up requests and prioritize them accordingly.

• Manipulate various Excel documents to assess required tasks and their urgency.

• Address inquiries from patients, field staff, and other departments concerning nursing and patient referrals and scheduling.

• Investigate issues, conduct research, and provide effective resolutions.

• Demonstrate initiative in problem-solving, effectively multitask, and utilize critical thinking skills.

• Accurately and promptly enter data into the appropriate systems.

⛳️ Requirements

• A High School diploma or GED is required.

• A minimum of 5 years of relevant experience in Customer Service.

• High proficiency and regular use of Excel and Outlook are essential.

• A proactive work ethic with the ability to be managed and trained in a virtual environment.

• Strong attention to detail is necessary.

• Excellent written and verbal professional communication skills are required.

• Ability to adapt in a fast-paced work environment, learn swiftly, resolve problems, and make independent decisions.

• Candidates must reside within 50 miles of the New Orleans, LA branch location.

• Reliable home internet connection through a cable broadband or fiber optic service provider with a minimum speed of 10Mbps download and 5Mbps upload is required.

🏝️ Benefits

• Fully remote work arrangement.

• Cable broadband or fiber optic internet service with speeds of at least 10Mbps download and 5Mbps upload for home working.

• Equal employment opportunity protections.

• Reasonable accommodation support for the online application process.

• Tobacco-free policy.