Senior Customer Service Representative, Patient Scheduling

This is a fully remote position, open to applicants in Louisiana.

📋 Description

• Provide independent assistance to both internal and external clients by clarifying, researching information, and resolving non-clinical issues.

• Collaborate with Nurse Managers/Supervisors, field personnel, and patients to arrange home infusion visits within a designated region of branches.

• Complete nurse assignments for patients and adjust visit schedules according to patient availability.

• Assign new patients to suitable nurses and oversee patient appointments for precision.

• Coordinate nursing referrals with pharmacy, reimbursement, and nursing departments.

• Communicate with staff, departments, and prescribers through fax, email, instant messaging, and phone.

• Monitor personal email and nursing mailboxes, prioritizing follow-up tasks.

• Manage multiple Excel documents to assess required tasks and their urgency.

• Address inquiries from patients, field staff, and departments concerning nursing and patient referrals and schedules.

• Investigate and analyze issues to provide effective resolutions.

• Exhibit initiative in problem-solving, multitasking, and critical thinking.

• Accurately and promptly enter data into the appropriate systems.

⛳️ Requirements

• High School diploma or GED is mandatory.

• A minimum of 5 years of relevant Customer Service experience is required.

• High proficiency and regular use of Excel and Outlook are essential.

• A proactive work ethic with the capability to be managed and trained virtually.

• Strong attention to detail is necessary.

• Excellent written and verbal professional communication skills are required.

• Ability to adapt to a dynamic work environment, learn swiftly, solve problems, and make independent decisions.

• Candidates must reside within 50 miles of the New Orleans, LA branch location.

• A home internet connection must be provided through a cable broadband or fiber optic internet service with speeds of at least 10Mbps download and 5Mbps upload.

🏝️ Benefits

• Fully remote work arrangement available.

• A cable broadband or fiber optic internet service with minimum speeds of 10Mbps download and 5Mbps upload is required for remote work.

• Equal employment opportunity consideration is provided.

• Reasonable accommodation support is available for the online application process.

• Eligibility for tobacco/nicotine cessation programs where applicable.