Senior Customer Service Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver exceptional professional customer service that meets or surpasses Company standards

• Utilize THD At Home Services systems and processes to coordinate functions related to the role

• Establish, maintain, and enhance customer relationships

• Handle inbound calls and make outbound calls to customers

• Monitor email inboxes and respond to inquiries in a timely manner

• Manage complex and escalated inquiries through phone, email, or text communication

• Assist in resolving customer issues or direct them to the appropriate personnel

• Collaborate with field personnel, vendors, and customers to manage a portfolio of business

• Act as a liaison between field teams, vendors, and customers to ensure job completion

• Provide communication and feedback to third-party entities

• Report to the Contact Center Supervisor; no direct reports required

• No travel necessary

⛳️ Requirements

• Must be at least 18 years old

• Must be legally authorized to work in the United States

• Familiarity with Microsoft Office Suite is required

• Proven ability to collaborate and work effectively with cross-functional teams

• Capability to negotiate, manage complaints, resolve disputes, and address grievances with both internal and external customers

• Outstanding written and verbal communication skills

• High school diploma and/or GED is necessary

• Minimum of 1 year of work experience required

• Previous leadership experience is not required

• Certifications: None

🏝️ Benefits

• Competitive salary and compensation package

• Opportunities for professional growth and development

• Access to comprehensive health benefits

• Flexible work environment