Senior Customer Service Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver exceptional professional customer service that meets or surpasses Company standards

• Leverage THD At Home Services systems and processes to manage role-specific functions

• Build, sustain, and enhance customer relationships throughout transactions

• Receive inbound calls and initiate outbound calls to customers

• Address complex inquiries and responsibilities, including escalated issues via phone, email, or text

• Monitor email accounts and respond to inquiries

• Assist in resolving customer problems by offering solutions or directing them to the appropriate personnel

• Collaborate with field staff, vendors, and customers in managing a portfolio of business

• Act as a liaison between the field, vendors, and customers to ensure job completion

• Provide communication and feedback to third-party organizations

• Report to the Contact Center Supervisor; no direct reports to manage

• No travel required

⛳️ Requirements

• Must be at least 18 years old

• Must have legal authorization to work in the United States

• Proficient in Microsoft Office Suite

• Proven ability to collaborate and work effectively with cross-functional teams

• Capable of negotiating, addressing complaints, resolving disputes, and handling grievances with both internal and external customers

• Exceptional written and verbal communication abilities

• At least 1 year of professional work experience

• Previous leadership experience is not required

• High school diploma and/or GED is required

• No certifications necessary

🏝️ Benefits

• Competitive salary and comprehensive benefits package

• Opportunities for professional development and career advancement

• Supportive and inclusive work environment