Senior Customer Service Manager

This is a fully remote position, open to applicants in Peru.

📋 Description

• Serve as the primary point of contact for customers, ensuring timely and effective resolution of issues related to assigned support services.

• Maintain an in-depth understanding of the designated region, coverage area, or product lines and their corresponding configuration installations.

• Facilitate access to necessary internal functions to provide optimal support for customers.

• Establish and uphold continuous technical and business support for assigned customers.

• Acquire specialized knowledge and act as a resource for best practices and quality assurance.

• Contribute to the formulation of strategies and policies, ensuring their implementation within the designated area of responsibility.

• Utilize knowledge of best practices, competitive landscape, and market differentiation.

• Make decisions and address moderately complex issues related to operations, product management, manufacturing, technology, or engineering.

• Analyze data and offer recommendations based on internal and limited external sources.

• Provide support to less experienced colleagues and may lead small-scale projects with moderate risks and resource requirements.

• Communicate complex or sensitive information effectively and foster consensus among stakeholders.

• Oversee the execution of Gas Power Services contracts and transactional projects in Peru.

• Organize resources and logistics for customer-site service and maintenance tasks, including preventive and remedial maintenance, facility management, field services engineering, repairs, and refurbishments.

⛳️ Requirements

• Bachelor’s degree in engineering or business.

• At least 10 years of experience in customer-facing roles, with a focus on project management, preferably in service activities.

• Strong leadership abilities along with financial and commercial acumen.

• Experience in presenting and managing stakeholder teams.

• Proven communication and organizational skills.

• Comprehensive experience in managing multiple stakeholders, including third-party service providers and functional roles.

• Knowledge of the power generation market.

• Extensive experience in overseeing the execution of projects and contracts.

• Proficiency in both English and Spanish.

• Excellent oral and written communication skills.

• Strong interpersonal and leadership capabilities.

• Proven ability to analyze and resolve issues effectively.

• Capacity to document, plan, market, and execute programs.

• Well-established project management skills.

🏝️ Benefits

• Relocation Assistance Provided: No