Senior Customer Service Manager

This is a fully remote position, open to applicants in Peru.

📋 Description

• Serve as the primary point of contact for customers, ensuring timely and effective resolution of issues related to assigned support services.

• Maintain expertise in the designated region, coverage area, or product lines along with relevant configuration installations.

• Collaborate with internal teams to provide support to customers.

• Establish and sustain ongoing technical and business support for assigned clients within specific geographic regions or coverage areas.

• Develop specialized knowledge and act as a resource for best practices and quality assurance.

• Contribute to the formulation of strategies and policies, ensuring their implementation within your area of responsibility.

• Utilize best practices and comprehend the integration of the area with other functions and market competition.

• Make decisions and address moderately complex operational, product management, manufacturing, technology, or engineering challenges.

• Leverage technical expertise and data analytics to support recommendations.

• Act as a mentor for less experienced team members.

• Lead small-scale projects with moderate risks and resource demands.

• Articulate complex or sensitive information and foster consensus among stakeholders.

• Influence others on relevant topics within the industry.

⛳️ Requirements

• Bachelor’s degree in engineering or business.

• At least 10 years of experience in customer-facing roles, particularly in project management related to services activities.

• Strong leadership, financial acumen, and commercial skills.

• Experience with presenting and managing stakeholder teams.

• Proven communication and organizational abilities.

• Significant experience managing multiple stakeholders, including third-party service providers and functional roles.

• Knowledge of the power generation market.

• Extensive experience in overseeing the execution of projects and contracts.

• Proficiency in both English and Spanish.

• Exceptional oral and written communication skills.

• Strong interpersonal and leadership capabilities.

• Proven ability to analyze and resolve issues effectively.

• Capability to document, plan, market, and implement programs.

• Established project management expertise.

🏝️ Benefits

• Relocation Assistance Provided: No