Senior Customer Experience Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with key customers to deliver business value and enhance revenue growth.

• Link Wiz's value proposition to essential customer initiatives, boost adoption, and surpass the competition.

• Guide large, intricate high-tech, cloud-based enterprise software clients through their multi-year cloud transition, highlighting strong cloud security practices.

• Serve as a trusted advisor to customers and coordinate with Wiz teams to achieve transformational results.

• Manage diverse cloud-security-focused projects and initiatives alongside Sales, Support, Success, product/engineering, and customer teams.

• Influence stakeholders and promote communication and collaboration throughout project lifecycles.

• Grasp customers’ business vision, culture, processes, and cloud security needs.

• Foster relationships from technical staff to the CISO level.

• Advocate for Wiz's value and promote the adoption of secure solutions.

• Ensure that Wiz guidance is understood and implemented; advocate for customer security needs internally.

• Lead post-onboarding Wiz adoption utilizing project management experience with large-scale transformations.

• Address customer security issues and navigate internal political challenges.

• Identify and pursue strategic cloud-security opportunities, including expanded product usage and integration into new business units.

• Assist in TCO analysis and business case evaluations.

• Evaluate tool ecosystems and suggest consolidation strategies.

• Establish milestones, eliminate obstacles, and implement processes for secure workload migrations.

• Develop training strategies to enhance the skills of both technical and non-technical customer roles in cloud security.

• Create governance structures for customer partnerships and Wiz adoption.

⛳️ Requirements

• Must reside in the Eastern United States.

• At least 6 years of experience in a customer-facing strategic role such as CSM or AE.

• Exceptional communication and interpersonal abilities, capable of engaging effectively with stakeholders at all organizational levels.

• Demonstrated ability to quickly learn about Wiz's offerings and pricing.

• Proven experience working with Fortune 100 clients on cloud-based technologies.

• Background in managing strategic customers, along with an entrepreneurial mindset for problem-solving and delivering effective solutions for complex projects.

• Comprehensive understanding of Security SaaS offerings and pricing structures.

• Must have the legal right to work in the country where the position is based, without requiring visa sponsorship.

🏝️ Benefits

• Bonus

• Equity

• Benefits

• Google benefits (details available through the linked benefits page)