Senior Customer Experience Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Interact with key customers to provide business value and contribute to revenue growth.

• Link Wiz's value to major customer initiatives, enhance adoption, and stay ahead of competitors.

• Guide large, complex high-tech, cloud-based enterprise software clients through their multi-year cloud journeys, emphasizing strong cloud security practices and maximizing Wiz's value.

• Serve as a trusted advisor to customers and facilitate collaboration among Wiz teams to achieve transformative results.

• Manage various cloud-security-focused projects and initiatives alongside Sales, Support, Success, product/engineering, and customer teams.

• Influence stakeholders and maintain effective communication and collaboration throughout the lifecycle of projects.

• Grasp the customer’s business vision, culture, processes, and cloud security needs.

• Cultivate relationships from technical staff up to the CISO level.

• Advocate for Wiz's value and promote the adoption of secure solutions.

• Ensure that Wiz's guidance is comprehended and implemented, while also championing customer security needs internally.

• Leverage communication skills and project management expertise to facilitate post-onboarding Wiz adoption.

• Address customer security challenges and navigate internal political hurdles.

• Identify and pursue strategic cloud-security opportunities in collaboration with Customer Account teams.

• Assist with TCO analyses and evaluations of business cases.

• Understand tool ecosystems and offer options for tool consolidation.

• Expedite cloud-security adoption by establishing milestones, eliminating obstacles, and executing secure workload migration processes.

• Create comprehensive customer training strategies.

• Establish governance frameworks for customer partnerships and Wiz adoption.

⛳️ Requirements

• Must reside in the Western United States.

• Over 6 years of experience in a CSM, AE, or other customer-facing strategic role.

• Exceptional communication and interpersonal skills, with the capability to effectively engage stakeholders at all organizational levels.

• Ability to quickly learn Wiz's offerings and pricing.

• Demonstrated success in collaborating with Fortune 100 customers in cloud-based technology.

• Experience managing strategic customers, with an entrepreneurial approach to problem-solving and delivering effective solutions for complex engagements.

• In-depth knowledge of Security SaaS offerings and pricing structures.

• Applicants must possess the legal right to work in the country where the position is based without requiring visa sponsorship.

🏝️ Benefits

• Bonus

• Equity

• Benefits

• Google benefits (details available via the linked benefits page)