Senior Customer Experience Designer, UX, Creative

This is a fully remote position, open to applicants in United States, +1 more country.

📋 Description

• Take ownership of UX and design implementation for designated loyalty, rebate, promotion, and sweepstakes initiatives, encompassing registration, receipt uploads, earning, redemption, and communications.

• Balance client objectives, user experience, platform capabilities, and program regulations.

• Create refined, brand-focused responsive websites, landing pages, microsites, emails, social media assets, and promotional content.

• Present and articulate design experiences and creative choices to clients, collect and address feedback, and facilitate collaborative discussions.

• Collaborate with the VP of Customer Experience to define overarching creative strategy and key client guidance.

• Employ AI tools, such as Claude Design, where applicable, for ideation, prototyping, and production purposes.

• Utilize emerging technologies to assess requirements, create supportive materials, document decisions, and enhance repeatable creative and production processes.

• Work alongside Sales, Account Management, Delivery, Product, and Development teams to identify build limitations, highlight risks and trade-offs, and cultivate feasible customer experiences.

• Partner with Product on the development of reusable UX patterns, templates, and enhancements to the design system.

• Document and refine workflows from project scope through approval and production phases.

• Ensure accessibility, responsiveness, brand consistency, and adherence to program regulations.

• Provide thoughtful critiques and collaborate effectively across distributed teams.

⛳️ Requirements

• A minimum of 5 years of experience in UX, digital, product, or visual design, or equivalent demonstrated expertise.

• Senior-level design judgment with strong visual design abilities, including typography, composition, hierarchy, interaction, and attention to detail.

• Portfolio or relevant design samples showcasing strong visual execution, brand-driven digital experiences, UX considerations across journeys and responsive layouts, and a substantial project carried from concept to execution.

• Experience in managing significant design projects from brief to execution, prioritizing competing tasks, and proactively advancing work.

• Solid UX foundations, including user journeys, interaction design, mobile-first experiences, and usability-centered visual design.

• Proficient in professional design tools such as Figma and Adobe Creative Suite.

• Ability to create, refine, and present polished digital creative and interactive prototypes.

• Practical experience with AI tools in creative or production roles, with the capacity to evaluate and enhance AI-generated outputs.

• Confidence in presenting and discussing design work, accepting feedback, and collaborating across various disciplines.

• Hands-on individual contributor mindset with resourcefulness across experience design, campaign creativity, prototyping, and production requirements.

• Experience in loyalty, promotions, rebates, sweepstakes, incentive marketing, agency or client services, CPG or retail, SaaS platforms, design systems, configurable templates, or WCAG accessibility standards is advantageous.

• Availability to work during core hours of 8:00 am to 4:00 pm PT, with occasional early or late calls to align with teams in Europe and India.

🏝️ Benefits

• Competitive and comprehensive total rewards package.

• Remote work arrangement.

• Core hours of 8:00 am to 4:00 pm PT.

• Distributed work environment utilizing electronic communication.