Senior Customer Development Executive

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the commercial relationship for a portfolio of existing customers.

• Identify upsell and cross-sell opportunities to drive expansion efforts.

• Oversee and manage the renewal process, which includes pricing negotiations and contract discussions for customers preparing for RFP/RFI for renewal.

• Collaborate with Customer Success Managers to ensure alignment on strategic account plans and customer goals.

• Gain insights into customer business models, usage patterns, and product adoption to shape growth strategies.

• Keep precise forecasts and updates in Salesforce or your CRM system.

• Work collaboratively across departments with Product, Marketing, and Support teams.

• Achieve a renewal rate of 95% or higher for managed accounts.

• Create measurable revenue growth through upselling and cross-selling initiatives.

• Ensure accurate account mapping and maintain commercial forecasts.

⛳️ Requirements

• A minimum of 12 years of experience in account executive, customer success, or sales roles focused on renewals.

• Demonstrated track record of meeting or surpassing expansion and renewal goals.

• Exceptional communication and stakeholder management abilities.

• High emotional intelligence (EQ); adept at building trust and diplomatically addressing objections.

• Strong analytical skills; capable of utilizing customer data and product usage insights effectively.

• Comfortable negotiating contract terms and engaging in commercial discussions.

• Proficient in CRM systems (Salesforce, Gainsight, or similar).

• Experience in B2B healthcare organizations.

• Familiarity with a customer success-led or post-sale sales approach.

• Understanding of the healthcare landscape and the challenges faced by customers.

🏝️ Benefits

• Comprehensive healthcare benefits (including medical, dental, vision, FSA/HSA, life, and disability insurance).

• Access to Lyra for Lyrians; coaching and therapy services.

• Equity in the company through discretionary restricted stock units.

• Competitive paid time off policies, including vacation, sick leave, and company holidays.

• Paid parental leave.

• 401K plan with up to 3% matching.

• Monthly technology allowance.

• Well-being perks and activities.

• Surprise swag.

• Regular community celebrations.