Senior Customer Care – Business

This is a fully remote position, open to applicants in Alabama, +25 more states.

📋 Description

• Carry out all primary duties of a Care Specialist, consistently providing exceptional customer support and service operations.

• Oversee billing procedures, ensuring precision, compliance, and prompt resolution.

• Act as the main contact for monthly cross-functional meetings with field support, collections, and internal teams.

• Offer real-time chat assistance to team members.

• Address and resolve tickets and inbox requests, including billing modifications, service upgrades/downgrades, and offline account processing.

• Create and conduct training programs for new hires and current staff in collaboration with Business Care Leadership.

• Provide feedback to leadership regarding service gaps, customer issues, and opportunities for process enhancement.

• Manage and address complaints, customer survey responses, and corporate escalations.

• Guide team members to foster knowledge sharing, teamwork, and ongoing improvement.

• Support team initiatives, maintain brand standards, and adapt to changing business requirements.

⛳️ Requirements

• High school diploma or GED is mandatory.

• Ability to ask insightful fact-finding questions to identify solutions that meet customer needs.

• Demonstrated patience and professionalism in all customer interactions.

• Excellent communication and active listening abilities.

• Capacity to remain calm in high-pressure situations.

• Ability to sit for long periods.

• Successful completion of background check, drug screening, and reference verification is required prior to hiring.

🏝️ Benefits

• Medical, dental, and vision plans – coverage starts on your first day!

• Life insurance options for self, spouse, and children.

• Paid time off, including vacation, holidays, and personal/sick days.

• 401(k) plan with a 100% company match, up to 5% of eligible compensation; matching program begins immediately.

• Group Legal plan with Identity Theft Protection.

• Tuition reimbursement available up to $5,250 in the first year.

• Annual community support initiatives for various organizations across the U.S.

• Recognition and awards programs for associates.

• Opportunities for advancement.

• Collaborative work environment.