Senior Customer AI Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead the transition of customers from proof-of-concept to full production.

• Ensure that customer workloads are deployed efficiently, maintain stability, scalability, performance, reliability, and cost-effectiveness.

• Accelerate time-to-production and enhance time-to-value.

• Gain a thorough understanding of customer architectures and use cases.

• Monitor and enhance latency, throughput, cost efficiency, and overall reliability.

• Proactively identify and resolve any bottlenecks.

• Collaborate directly with customer engineering teams.

• Offer guidance on best practices and optimization techniques.

• Convert technical challenges into actionable solutions.

• Serve as the primary technical contact for any production-related issues.

• Coordinate with internal teams to resolve incidents effectively.

• Maintain clear communication during high-pressure scenarios.

• Spot opportunities to optimize and broaden usage.

• Provide structured feedback to Product and Infrastructure teams.

• Contribute to the development of improved solutions based on actual customer needs.

• Work in collaboration with Solution Architects and Product/Infrastructure teams to promote stable, efficient, and cost-effective deployments.

⛳️ Requirements

• Practical experience with inference frameworks such as vLLM, TensorRT, or similar technologies.

• Comprehensive understanding of cloud or infrastructure systems.

• Strong grasp of distributed systems or high-load applications.

• Familiarity with AI/ML workloads, including LLMs and inference, is highly advantageous.

• Ability to troubleshoot and analyze system performance effectively.

• Experience working closely with technical customers, including engineers and ML teams.

• Skill in communicating complex topics in a clear and effective manner.

• Strong sense of ownership and an outcome-oriented approach to execution.

• Ability to manage multiple customers and prioritize effectively.

• A structured, proactive, and solution-focused mindset.

• Experience with GPU workloads or AI infrastructure is a plus.

• A background in solutions engineering, SRE, or technical support within B2B environments is an added advantage.

• Applicants must have authorization to work in the country of application and provide proof of employment eligibility.

🏝️ Benefits

• 100% company-sponsored medical, dental, and vision insurance for employees and their families.

• 401(k) plan featuring up to a 4% company match with immediate vesting.

• 20 weeks of paid parental leave for primary caregivers.

• 12 weeks of paid parental leave for secondary caregivers.

• Remote work reimbursement of up to $85 per month for mobile and internet expenses.

• Company-sponsored short-term disability, long-term disability, and life insurance coverage.

• Competitive salary package.

• Opportunities for career growth and professional development.

• Flexibility and a sense of ownership in your work.

• A collaborative and innovative workplace culture.

• Chance to engage in significant AI projects.

• An international work environment with talented teams.