Senior Customer Advocate – Project Based

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Engage with customers to deliver and process accurate, valid, and complete information with empathy, courtesy, and professionalism.

• Perform customer consultation calls, troubleshooting, escalations, and investigations.

• Monitor problems and ensure that issues are prioritized, documented, tracked, and resolved.

• Properly and promptly escalate issues to meet both internal and external expectations.

• Identify opportunities and make recommendations for ongoing process enhancement.

• Provide service excellence and strive to maximize customer satisfaction.

• Collaborate with both internal and external teams to address customer needs.

• Coordinate with the external team to remain informed on product and service knowledge.

⛳️ Requirements

• A minimum of a bachelor’s degree in any discipline.

• 2-3 years of experience in customer service (including email, phone, or chat support).

• Prior experience in customer service roles.

• Basic familiarity with cloud-based applications (such as Google Drive, Google Sheets, Google Docs) and MS Office applications.

• Outstanding reading comprehension, verbal, and written communication abilities.

• Strong and effective skills in handling phone communications.

• Capability to understand and convey complex concepts to customers both verbally and in writing.

• Ability to quickly learn and navigate new technologies, systems, and applications.

• Intermediate understanding of standard Customer Experience best practices.

• Customer-oriented mindset with the ability to adapt and respond to various personality types.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and career advancement.

• Comprehensive health and wellness benefits.

• Flexible working hours and remote work options.

• Collaborative and inclusive company culture.