Senior Customer Advocate – Project based

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Engage with customers to deliver and process precise, valid, and thorough information with empathy, politeness, and professionalism.

• Execute customer consultation calls, troubleshooting, escalations, and investigations.

• Track problems and ensure that issues are prioritized, documented, monitored, and resolved.

• Appropriately and promptly escalate issues to align with internal and external expectations.

• Spot opportunities and make recommendations for ongoing process enhancement.

• Provide exceptional service and maximize customer satisfaction.

• Collaborate with both internal and external teams to address customer requirements.

• Work with external teams to remain informed about product and service knowledge.

⛳️ Requirements

• A minimum of a bachelor’s degree in a field you are passionate about.

• 2-3 years of experience in customer service (including email, phone, or chat support).

• Prior experience in customer service roles.

• Basic familiarity with cloud-based applications (such as Google Drive, Google Sheets, Google Docs) and MS Office applications.

• Outstanding reading comprehension, verbal, and written communication abilities.

• Strong and effective skills in handling phone interactions.

• Capability to understand and convey complex ideas to customers, both verbally and in writing.

• Familiarity and experience with CRM systems is advantageous.

• Quick adaptability to learn and navigate new technologies, systems, and applications.

• Ability to receive feedback gracefully and with an open mind.

• Intermediate knowledge of common Customer Experience best practices.

• Customer-oriented mindset with the ability to adapt to various types of personalities.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Opportunities for professional development and career advancement.

• Comprehensive health and wellness benefits.

• Flexible working hours and remote work options.

• Supportive work environment and team culture.