Customer Advocate II

This is a fully remote position, open to applicants in Alabama, +1 more state.

📋 Description

• Engage in phone communication within a call center for approximately 90% of scheduled hours based on business requirements.

• Provide assistance to members and healthcare professionals.

• Address telephone and written inquiries in a timely, accurate, and impartial manner.

• Perform research as needed.

⛳️ Requirements

• Possession of a high school diploma or GED.

• Minimum of 1 year of customer service experience in a healthcare or health insurance setting.

• Proven ability to assess customer situations, make decisions, and respond efficiently to inquiries.

• Experience in data entry and/or typing.

• Strong interpersonal, verbal, and written communication skills.

• Capability for independent decision-making.

• Proficient analytical and organizational skills.

• Willingness to spend about 90% of scheduled time on the phone according to business needs.

• Ability to remain seated for extended periods with scheduled breaks.

• Preferred: At least 1.5 years of customer service experience.

• Preferred: 6 months of data entry experience in an office setting.

• Preferred: Experience with various lines of business, such as CDHP, Medicare, Wellness, and Disease Management.

• Preferred: Familiarity with medical terminology and anatomy.

• Preference will be given to applicants who can meet testing requirements.

🏝️ Benefits

• Tailored development plans and opportunities for professional growth.

• 401(k) savings plan.

• Pension scheme.

• Paid time off.

• Paid parental leave.

• Disability insurance.

• Supplemental life insurance.

• Employee assistance program.

• Paid holidays.

• Tuition reimbursement.

• Annual incentive bonus plan.

• Additional incentives.