Customer Success Advocate

This is a fully remote position, open to applicants in North Carolina, +2 more states.

📋 Description

• Manage incoming sales and service inquiries; no cold calling involved

• Provide insightful recommendations to maximize customer value on contact lens purchases

• Actively interact with managers and colleagues through one-on-one sessions, team meetings, and chats

• Deliver outstanding customer service in a dynamic, fast-paced environment

• Quickly identify and address customer concerns, making timely decisions

• Uphold performance metrics such as revenue per call, quality, availability, and reliability

• Embody the company's core values of Big Heartedness, Unconventionality, Tenacity, and Collaboration in every call, chat, and interaction

⛳️ Requirements

• Minimum of 2-3 years of customer service experience

• Experience in inbound sales and contact center operations is a plus!

• A goal-oriented mindset, consistently aiming to exceed metrics and share our exceptional products with customers

• A cheerful and approachable personality that enjoys engaging with customers in unique and captivating ways

• A reliable internet connection with a minimum of 20 Mbps download and 10 Mbps upload speed

• Proficiency in computer skills with the ability to type at least 40 words per minute

• A private, dedicated workspace that is free from interruptions or distractions, ensuring confidentiality

• A positive, solution-focused attitude

• Must be a permanent resident in approved locations: North Carolina, Texas, or Utah

• Availability for afternoon/evening shifts, including one mandatory weekend shift each week

• Commitment to a full-time schedule of 40 hours per week

• Required 100% attendance during the three-week training period, Monday through Friday, from 10 AM to 5 PM MST

🏝️ Benefits

• $15/hour plus bonus potential of up to $6/hour

• Monthly performance bonuses for qualifying individuals

• Ownership of your professional development with support from leaders committed to your growth

• Bi-annual performance evaluations

• A safe, respectful, and inclusive working environment

• Excellent medical, dental, and vision insurance coverage

• 401(k) matching

• Substantial discounts on contact lenses, glasses lenses, and frames

• Tuition reimbursement for qualifying courses

• Opportunity for remote work from approved states