Senior Creative Program Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the complete delivery process of intricate, cross-functional creative programs, from the initial intake and brief review to scoping, production, review, approval, and launch.

• Create program plans for brand campaigns, product launches, events, and web initiatives.

• Convert Marketing priorities into actionable creative roadmaps.

• Monitor milestones and deliverables, provide status updates, and identify as well as mitigate risks.

• Collaborate with Creative leadership to manage traffic, prioritization, and creative review schedules.

• Enhance the creative intake process.

• Develop and maintain capacity and demand forecasts across internal teams, freelancers, and agency partners.

• Suggest resource trade-offs and escalate any constraints.

• Manage relationships with creative vendors and agencies, including SOWs, timelines, asset delivery, and budget tracking.

• Ensure alignment among Marketing, PMM, Campaigns, Brand, Events, and Web on priorities, timelines, and approval processes.

• Communicate program health, risks, and tradeoffs to senior leadership.

• Facilitate team discussions, resolve conflicts, and eliminate delivery obstacles.

• Define, document, and scale creative workflows, SOPs, and governance.

• Administer and optimize the creative work-management stack and construct performance dashboards.

• Identify and implement AI-driven tools and automations to enhance creative delivery.

⛳️ Requirements

• 7+ years of program or project management experience within an in-house creative studio, brand/marketing team, or creative agency.

• Demonstrated experience in managing complex, multi-stakeholder creative programs from brief to delivery.

• Experience in establishing and managing creative intake, resourcing, capacity planning, and review/approval processes.

• Proficiency in work-management tools and methodologies such as Airtable, Jira, Asana, Workfront, and Google Sheets.

• Experience in building dashboards or reporting on delivery performance.

• Familiarity with integrating AI tools into program management or creative workflows.

• Strong understanding of creative production processes, including design, copy, video, and web.

• Experience in managing agency partners, freelancers, and external vendors, including scopes of work and budgets.

• Exceptional organizational, communication, interpersonal, written, verbal, and presentation skills.

• Ability to influence senior stakeholders.

• Proactive in identifying and resolving challenges and risks.

• Must reside in the United States, except for the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area.

• Working hours must align with the Pacific time zone.

• Capability to collaborate with colleagues across various time zones.

🏝️ Benefits

• Initial RSU grant with no vesting cliff.

• Continuous refresh opportunities based on performance.

• Performance-based bonus/variable pay.

• Equity for eligible positions.

• Flexible, employee-led remote work model.

• Professional development stipend.

• Comprehensive health plans.

• Parental leave plans.

• Flexible working model.

• Remote work support aligned with operational requirements.