Senior Creative Operations Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the operational aspects of the creative process, from initial intake to final delivery.

• Act as the primary operations collaborator for intricate creative projects, encompassing advertising campaigns, video productions, podcasts, social media, and various cross-channel initiatives.

• Create project plans, roadmaps, timelines, and establish key milestones.

• Keep project information and status up-to-date in project management software.

• Evaluate creative briefs and oversee the weekly intake process of the Creative Team.

• Ensure projects are well-defined, properly scoped, prioritized, and prepared for kickoff.

• Identify and address any gaps, questions, risks, capacity limitations, dependencies, and impacts on timelines.

• Collaborate with Creative Leads and cross-functional stakeholders to balance resources, priorities, and deadlines.

• Lead project kickoffs and facilitate weekly status meetings.

• Document deliverables, responsible parties, timelines, decisions, and subsequent steps.

• Offer regular updates and reports on project priorities and overall health.

• Elevate complex or high-stakes issues to the Director of Creative Operations, providing context and suggested solutions.

• Spot opportunities to enhance workflows, refine processes, and boost operational efficiency.

• Cultivate relationships with Creative Leads and cross-functional stakeholders.

• Enhance and document processes within Creative Operations.

• Assist in developing scalable onboarding resources and procedures.

• Implement changes that foster efficiency, clarity, and predictability throughout the creative workflow.

⛳️ Requirements

• A bachelor’s degree is mandatory.

• Over 5 years of experience in project or creative operations within an advertising agency, design studio, creative department, or comparable setting.

• Proven experience in managing multiple creative projects with competing priorities and deadlines.

• Strong grasp of creative workflows and the ability to convert business requirements into clear, actionable project plans.

• Familiarity with project management tools such as Asana, Jira, Trello, Monday.com, or equivalent platforms.

• Exceptional written and verbal communication abilities.

• Excellent organizational skills coupled with meticulous attention to detail.

• Capability to remain composed, resourceful, and solution-focused under tight deadlines or changing priorities.

• Strong skills in relationship-building and collaboration across Creative and non-Creative teams.

• A proactive approach with a proven ability to identify opportunities for process enhancement and operational efficiency.

• Ability to work autonomously, exercise sound judgment, and take ownership of tasks.

• Capacity to thrive in a fast-paced, rapidly evolving company while managing diverse challenges, deadlines, and contacts.

• Must be able to work within one hour of Eastern Time (US).

• Applicants must have authorization to work in the US at the time of hire.

• Resumes and all communications must be submitted in English.

• Consistently and reliably attend scheduled virtual team meetings with the camera on.

• Work independently with minimal supervision.

• Utilize all necessary digital collaboration tools.

• Prioritize tasks and manage workflows and deadlines effectively.

🏝️ Benefits

• Participation in a 401(k) retirement plan.

• Medical, dental, and vision health insurance options.

• Basic life insurance coverage provided.

• Short-term and long-term disability insurance coverage.

• Flexible spending accounts available.

• Dependent care accounts offered.

• Health savings accounts accessible.

• Access to telehealth virtual doctor services.

• Employee assistance program available.

• Flexible paid time off policies.

• Fully remote position within a remote workforce.

• Participation in virtual team meetings and utilization of digital collaboration tools.