Senior Creative Operations Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Take charge of the operational aspects of the creative workflow from initiation to delivery.

• Act as a key operations partner for intricate creative projects, including advertising campaigns, videos, podcasts, social media initiatives, and other creative ventures.

• Create project plans, roadmaps, timelines, and milestones while ensuring accurate project information and status is maintained in management tools.

• Oversee the weekly intake process for the Creative Team, ensuring projects are well-defined, scoped, prioritized, and ready for launch.

• Detect and address gaps, risks, capacity limitations, dependencies, and possible impacts on timelines.

• Collaborate with Creative Leads and cross-functional teams to align business needs, resources, and deadlines effectively.

• Lead project kickoffs and weekly status meetings; document deliverables, responsibilities, timelines, decisions, and next steps.

• Provide consistent project updates and reports on priorities, project health, overdue items, at-risk tasks, blocked work, or impacted projects.

• Elevate complex or high-impact issues to the Director of Creative Operations with context and suggested resolutions.

• Seek opportunities to enhance workflows, refine processes, and boost operational effectiveness.

• Independently manage multiple creative projects from initiation to completion.

• Cultivate relationships with Creative Leads and cross-functional stakeholders.

• Enhance and document Creative Operations processes while developing scalable onboarding materials.

• Implement improvements that foster efficiency, clarity, and predictability throughout the creative workflow.

⛳️ Requirements

• A bachelor's degree is mandatory.

• At least 5 years of experience in project or creative operations within an advertising agency, design studio, creative department, or similar setting.

• Proven experience in managing multiple creative projects with competing priorities and deadlines.

• Strong comprehension of creative workflows and the ability to convert business needs into clear, actionable project plans.

• Familiarity with project management platforms like Asana, Jira, Trello, Monday.com, or similar tools.

• Exceptional written and verbal communication skills.

• Strong organizational capabilities and remarkable attention to detail.

• Ability to stay calm, resourceful, and solution-focused under tight deadlines or changing priorities.

• Excellent relationship-building and collaboration skills across both Creative and non-Creative teams.

• Proactive mindset with a demonstrated ability to identify opportunities for process improvements and operational efficiencies.

• Capacity to work independently, exercise sound judgment, and take ownership in a fast-paced, highly collaborative environment.

• Ability to thrive in a fast-paced, rapidly expanding company and manage diverse challenges, deadlines, and contacts.

• Must be located within one hour of Eastern Time (US).

• Must possess authorization to work in the US at the time of hire.

• Resumes and communications must be submitted in English.

• Visa sponsorship or assistance is not provided.

🏝️ Benefits

• Fully remote workforce.

• Remote position.

• Global team environment.

• Support structure that encourages innovation, social interaction, and enjoyment.