Senior Coordinator, Care Access – Autism Resource Program

This is a fully remote position, open to applicants in United States.

📋 Description

• Perform proactive outreach and follow up with members post-hospitalization.

• Link members to behavioral health services for better support.

• Organize appointments and facilitate access to benefits and community resources.

• Establish trusted relationships with members to evaluate their needs and identify suitable providers and resources.

• Tackle barriers to care and escalate risk issues to clinical teams as necessary.

• Collaborate with clinicians, Provider Success, and internal teams for follow-ups on high-risk members, provider access, program enrollment, and continuity of care.

• Inform members, providers, and facilities about available services and care management procedures.

• Address access obstacles and close care gaps effectively.

• Ensure precise and timely documentation while managing sensitive member information in accordance with HIPAA and organizational standards.

• Efficiently navigate multiple systems, communicate clearly, meet performance targets, and contribute to a team-oriented, member-centered environment.

⛳️ Requirements

• Bachelor's degree in Social Work, Psychology, or a related healthcare field; OR a high school diploma with 4+ years of relevant experience in healthcare, managed care, behavioral health, and/or customer service.

• At least 2 years of experience in a healthcare, managed care, behavioral health, and/or customer service setting for candidates with a bachelor’s degree.

• Strong computer skills, including the ability to work across multiple systems and accurately enter or retrieve data.

• Capability to speak and type at the same time while navigating systems during real-time member interactions.

• Familiarity with behavioral health or medical terminology.

• Excellent problem-solving, critical thinking, and organizational abilities.

• Competency in prioritizing, planning, and multi-tasking while managing competing priorities.

• Must pass a background check upon hiring and throughout employment, which includes criminal, employment, education, sanctions, prohibited-party, sex-offender-registry, and 10-panel drug-screen checks.

• Experience in autism services is preferred.

• Access to high-speed internet with a minimum of 20 Mbps download, 5 Mbps upload, and a maximum latency of 100 milliseconds, set up before starting.

• Frequent use of computer and phone systems is required.

• Ability to remain stationary, communicate and exchange information, inspect data, perform repetitive motions, interpret information, problem-solve, make decisions, organize, plan, and maintain a positive and professional demeanor.

• A quiet workspace with minimal background noise for calls is needed.

🏝️ Benefits

• Annual performance-based discretionary incentive.

• Coverage for medical, dental, and vision needs.

• 401(k) plan with a competitive employer match.

• Company-sponsored life and disability insurance.

• Paid parental leave and wellness incentives.

• Generous paid time off, including time for volunteering.

• Flexible spending accounts for healthcare and dependent care expenses.

• Opportunities for professional development and tuition reimbursement.

• Flexibility for remote work (depending on the role).

• Company-provided equipment for work purposes.

• Chance for meaningful personal and professional growth.