Senior Conversational AI Designer

This is a fully remote position, open to applicants in Georgia.

📋 Description

• Create conversational and behavioral experiences for AI assistants, copilots, chatbots, and autonomous AI systems.

• Define the personas of AI, including voice, tone, communication principles, and interaction guidelines.

• Develop mechanisms for building trust, patterns for transparency, and guidance for users.

• Design workflows for generative AI and autonomous or semi-autonomous agents.

• Establish standards for conversational design, reusable frameworks, and best practices.

• Translate user requirements, business objectives, and product specifications into AI-driven experiences.

• Design processes for clarification, error recovery, escalation, and feedback.

• Craft user journeys, conversation flows, prompts, and interaction models.

• Prototype, test, refine, and enhance conversational experiences using feedback and performance data.

• Collaborate with researchers, product managers, architects, engineers, and UX designers throughout the product lifecycle.

• Offer expertise on best practices for conversational AI and generative AI design.

• Independently manage workstreams and steer direction with expertise and collaboration.

• Contribute to high-profile initiatives focused on generative AI, conversational AI, intelligent assistants, AI copilots, and agentic AI experiences.

⛳️ Requirements

• Demonstrated experience in designing conversational interfaces, virtual assistants, AI copilots, chatbots, and agentic AI experiences.

• Ability to determine what an AI assistant communicates and how it behaves within user workflows.

• Experience in formulating clarification strategies, guidance mechanisms, error recovery experiences, and trust-building interactions.

• Strong background in creating AI personas and communication frameworks.

• Expertise in defining voice, tone, etiquette, transparency, and behavioral guidelines.

• Experience in translating user research, business objectives, and operational requirements into conversational experiences.

• Profound understanding of human-centered design principles and workflow optimization.

• Knowledge of Large Language Models (LLMs) and generative AI experiences.

• Experience in designing dynamic, adaptive, and partially autonomous AI-driven interactions.

• Familiarity with prompt design, AI capabilities, limitations, and responsible AI principles.

• Experience in influencing cross-functional teams.

• Strong facilitation, communication, and presentation skills.

• A portfolio showcasing conversational AI design, assistant or copilot experiences, persona development, voice and tone frameworks, behavioral guidelines, user journeys, workflow design, and problem-solving contributions.

• Preferred: experience in highly regulated sectors such as financial services, healthcare, e-commerce, or similar complex business environments.

• Preferred: experience with Figma.

• Preferred: familiarity with AI governance, responsible AI practices, and enterprise-scale AI implementations.

🏝️ Benefits

• Medical, dental & vision coverage.

• Critical Illness, Accident, and Hospital insurance.

• 401(k) Retirement Plan with pre-tax and Roth post-tax contributions.

• Voluntary Life & AD&D insurance for employees and dependents.

• Short and long-term disability coverage.

• Health Spending Account (HSA).

• Transportation benefits.

• Employee Assistance Program.

• Time Off/Leave (PTO, Vacation, or Sick Leave).