Senior Contract & Billing Operations Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Prepare and submit responses to RFPs, proposals, and bids via enterprise and government e-procurement platforms.

• Include necessary vendor and compliance documentation, such as SOC 2 reports, W-9 forms, and sole-source justifications.

• Work alongside insurance brokers to obtain Certificates of Insurance.

• Collaborate with internal teams on statutory-language revisions during contract negotiations.

• Keep compliance repositories updated by storing executed BAAs, HIPAA documents, and government addendums in Zoho Books.

• Reconcile incoming purchase orders with finalized agreements.

• Grant Sales the authority to begin customer onboarding once the purchase order aligns with the contract and financial stipulations are fulfilled.

• Generate usage reports, assess payment status, and calculate overages prior to renewals.

• Provide Sales with detailed overage reports, update quote expiration dates, issue renewal invoices, and allocate additional message credits.

• Generate invoices and follow up on outstanding purchase orders, unpaid invoices, and pending submissions.

• Collaborate with Finance regarding purchase orders and payments, ensuring invoices are matched correctly and exceptions are flagged.

• Report to Teletask’s executive leadership team and take ownership of routine decisions and submissions.

⛳️ Requirements

• 5–7 years of experience in Revenue Operations, Deal Desk, Sales Finance, or Contract Administration, preferably in a B2B SaaS or technology setting.

• Strong analytical abilities, including the auditing of platform utilization data, calculation of billing overages, and reconciliation of accounts.

• Exceptional attention to detail.

• Capability to collaborate across Sales, Finance, Legal, and Implementation teams.

• Comprehensive understanding of government procurement processes, regulations, and compliance requirements.

• Experience in navigating government contract management systems, portals, and reporting obligations.

• Excellent problem-solving capabilities.

• Strong verbal and written communication skills.

• Proficient in Microsoft Office Suite, particularly Excel, with skills in pivot tables and VLOOKUPs.

• Minimum of 1 year of direct experience managing government contracts.

• Familiarity with Zoho Books, Zoho CRM, or comparable mid-market platforms is preferred.

• Experience in public sector or public health contracting is advantageous.

• Experience in constructing or documenting a quote-to-cash process.

• Hands-on experience in executing formal vendor bids through enterprise or government e-procurement platforms such as SAP Ariba or Proactis.

• Working knowledge of SOC 2, HIPAA, and BAAs, along with confidence in reviewing statutory contract language.

🏝️ Benefits

• A dynamic, fully remote work environment that offers high visibility and autonomy.

• Access to the Solen Software Group portfolio company network and operating model.

• Complete ownership of the revenue cycle from bids to compliance, contracts, and renewal billing, all within a single role.

• Opportunity to develop operational processes in a growth-stage business.