Senior Content Designer

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead the design of content for features and user journeys utilizing research, analytics, and content evaluations.

• Transform research findings, stakeholder feedback, and journey insights into clear, actionable digital experiences.

• Strategically plan and implement content throughout the product lifecycle, encompassing creation, review, approval, and quality assurance.

• Distill complex, regulated healthcare information into clear UI, microcopy, and multi-channel experiences.

• Organize content to enhance usability and findability, aiding in information architecture, navigation, and taxonomy.

• Collaborate with product management, design, research, engineering, legal, and compliance teams.

• Apply and help to establish guidelines, standards, and tools.

• Drive optimization efforts using analytics, voice of customer data, and testing methodologies.

• Manage content across features or product areas from initial discovery to ongoing optimization.

• Shape product decisions through content design, research insights, and a human-centered design approach.

• Contribute to the development of content systems, information architecture, guidelines, and reusable patterns.

• Enhance content quality, clarity, and consistency.

• Foster continuous improvement through measurement, testing, and iterative processes.

• Report directly to the Director of Content Development.

⛳️ Requirements

• Over 5 years of experience in content design, UX writing, or content strategy.

• Proven experience in owning content from the discovery phase through delivery and iteration.

• Exceptional writing and editing capabilities.

• Skill in simplifying complex or regulated information.

• Experience with conducting content audits and research initiatives.

• Ability to develop data-informed content strategies.

• Strong understanding of information architecture principles.

• Knowledge of content structures, including taxonomies and models.

• Familiarity with findability concepts.

• Awareness of accessibility and brand/style standards.

• Demonstrated cross-functional collaboration skills.

• Portfolio showcasing comprehensive work and measurable impact.

• A dedicated workspace that minimizes interruptions to safeguard member PHI/HIPAA information.

• Home internet connection with a minimum of 25 Mbps download and 10 Mbps upload speeds.

🏝️ Benefits

• Bonus incentive plan based on company and/or individual performance.

• Comprehensive medical benefits.

• Dental insurance coverage.

• Vision insurance benefits.

• 401(k) retirement savings plan.

• Paid time off.

• Company-recognized holidays.

• Personal holiday allowance.

• Paid parental leave.

• Paid caregiver leave.

• Short-term disability insurance.

• Long-term disability coverage.

• Life insurance policy.

• Personal wellness support initiatives.

• Smart healthcare decision-making support.

• Flexibility to work remotely.

• Occasional travel to Humana offices for training or meetings.