Content Designer

This is a fully remote position, open to applicants in New York.

📋 Description

• Create clear and consistent UI text across various flows, including labels, error messages, empty states, onboarding, and tooltips.

• Lead the design of information architecture and navigation for intricate product areas, utilizing research to align with user mental models.

• Establish and uphold cross-product terminology.

• Collaborate with product management and product marketing to address naming conflicts and facilitate enduring decisions.

• Develop guidelines and patterns centered around content, including standards for error messaging, capitalization, and in-product assistance.

• Design and sustain in-product guidance experiences such as walkthroughs and tours.

• Work together on design system standards to ensure content patterns are compliant and reusable.

• Partner with design and research teams on usability studies and card sorting exercises.

• Assist product designers with frameworks and AI-enhanced tools to uphold quality at scale.

• Collaborate with product design, product management, engineering, research, and marketing across security, observability, and platform products.

⛳️ Requirements

• Bachelor's degree plus 5 years of relevant experience, or a Master's degree plus 3 years of relevant experience.

• Experience in content design and UX writing practices.

• Previous experience in content design, UX writing, or a related field within complex software products.

• Proven ability to drive cross-functional alignment on terminology and naming decisions with product, marketing, and engineering stakeholders.

• Capability to navigate ambiguity and communicate the strategic importance of content design.

• Proficient in writing clearly and concisely with a consistent voice across various UI surfaces.

• Familiarity with information architecture, taxonomy, and navigation.

• Experience with Figma and design systems.

• Knowledge of Magnetic or similar enterprise design systems is advantageous.

🏝️ Benefits

• Medical, dental, and vision insurance.

• 401(k) plan with a Cisco matching contribution.

• Paid parental leave.

• Short- and long-term disability coverage.

• Basic life insurance.

• Cisco restricted stock unit grants may be available, vesting following continued employment.

• 10 paid holidays per full calendar year.

• 1 floating holiday for non-exempt employees.

• Paid employee birthday day off.

• Paid year-end holiday shutdown.

• 4 paid personal wellness days.

• 16 paid vacation days per full calendar year for non-exempt employees.

• Flexible vacation time off program with no defined limit for eligible exempt employees.

• 80 hours of sick time off provided on hire date and each January 1st thereafter.

• Up to 80 hours of unused sick time carried forward annually.

• Additional paid time away for critical or emergency family issues.

• Optional 10 paid volunteer days per full calendar year.

• Annual bonuses for non-sales roles, subject to Cisco policies.