Senior Content Designer

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead the design of content for features and user journeys through the use of research, analytics, and content evaluations.

• Convert research findings, stakeholder feedback, and journey insights into straightforward, actionable digital experiences.

• Strategize and implement content throughout the product lifecycle, encompassing creation, review, approval, and quality assurance.

• Clarify intricate, regulated healthcare information across user interfaces, microcopy, and multi-channel experiences.

• Organize content for enhanced usability and discoverability, aiding in the development of information architecture, navigation, and taxonomy.

• Collaborate with product management, product design, research, engineering, legal, and compliance teams.

• Apply and enhance guidelines, standards, and tools.

• Drive improvements through the use of analytics, Voice of the Customer data, and testing.

• Take ownership of content across features or product domains from initial discovery to ongoing optimization.

• Affect product decisions through content design, research insights, and a human-centered design approach.

• Contribute to the development of content systems, guidelines, and reusable patterns.

• Enhance the quality, clarity, and consistency of content.

• Foster continuous improvement through measurement, testing, and iterative processes.

• Report directly to the Director of Content Development.

⛳️ Requirements

• Over 5 years of experience in content design, UX writing, or content strategy.

• Proven experience managing content from discovery through delivery and iteration.

• Exceptional writing and editing capabilities.

• Proficient in simplifying complex or regulated information.

• Experience in conducting content audits and research.

• Background in developing data-driven content strategies.

• Knowledge of information architecture, taxonomies, content models, and discoverability.

• Familiar with accessibility standards and brand/style guidelines.

• Demonstrated ability to collaborate across various functions.

• A portfolio showcasing comprehensive work and measurable outcomes.

• Reliable internet service with at least 25 Mbps download and 10 Mbps upload speeds.

• Capability to work from a dedicated environment without continuous interruptions to safeguard member PHI/HIPAA information.

🏝️ Benefits

• Bonus incentive plan based on individual and/or company performance.

• Medical benefits.

• Dental benefits.

• Vision benefits.

• 401(k) retirement savings plan.

• Paid time off.

• Company holidays.

• Personal holidays.

• Paid parental leave.

• Paid caregiver leave.

• Short-term disability.

• Long-term disability.

• Life insurance.

• Personal wellness support.

• Dedicated home workspace to protect PHI/HIPAA information.

• Remote work arrangement.

• Occasional travel to Humana offices for training or meetings.