Senior Contact Center Agent – Roadside Assistance

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Deliver roadside assistance in a secure, professional, and prompt manner.

• Recognize and address customer complaints effectively.

• Manage inquiries received via telephone.

• Determine customer needs and assist them with specific features.

• Evaluate and report on product malfunctions.

• Provide support in training new staff upon management's request.

• Maintain internal databases with information regarding technical issues and valuable discussions with customers.

• Update customers on new features and functionalities.

• Follow up with customers to confirm their technical issues have been resolved.

⛳️ Requirements

• High school diploma or equivalent (required).

• At least 4 years of experience as a Customer Care Specialist or in a comparable Customer Service Representative (CSR) position (preferred).

• Native-level German or a minimum C1 proficiency (required).

• Fluency in English (required).

• Must be available to work on a shift-based schedule (required).

• Knowledge of the automotive industry (considered a plus).

• Experience with help desk software and remote support tools.

• Strong understanding of CRM systems.

• Exceptional communication and problem-solving abilities.

🏝️ Benefits

• Competitive salary and benefits package.

• Opportunities for quick advancement within the company.

• Career path-oriented training.

• Collaborative work atmosphere.

• Diverse teams.

• Proactive support.