Seasonal Benefits Specialist – Call Center

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist the Employee Services Team by utilizing Workday, case management, knowledge base, and contact center technologies and processes.

• Deliver professional and prompt service to both internal and external customers.

• Manage benefit-related modifications, including life-status and address updates.

• Address benefits administration service concerns alongside internal personnel and external vendors.

• Advise employees on benefit programs, detailing plan features, procedures, eligibility, and premiums.

• Conduct monthly reconciliation of carrier invoices for client reporting.

• Provide support in areas such as benefits administration, help desk, and/or workforce administration.

⛳️ Requirements

• High school diploma is mandatory.

• 2-5 years of relevant experience in benefits and/or training.

• Customer service experience is essential.

• Familiarity with group life and health benefits.

• Understanding of federal regulations, including Section 125, ERISA, and COBRA.

• Capability to thrive in a fast-paced, demanding environment while managing sensitive and confidential matters.

• Professional communication abilities.

• Proficient in PC applications, including Microsoft Office, Outlook, and HRIS.

• Effective communication skills through telephone, email, and face-to-face interactions.

• Ability to adapt and maintain a positive demeanor.

• Capacity to work independently as well as collaboratively within a team.

• Exceptional interpersonal skills and professionalism.

• Reliability and adherence to the established schedule, with availability for additional hours as required.

• Strong analytical, research, follow-up, and multitasking abilities.

• Flexibility to work between 7am and 7pm Central time.

• Bilingual candidates in Spanish or French are preferred.

• A bachelor's degree is preferred.

🏝️ Benefits

• Seasonal position commencing in September and extending through at least December.

• Opportunities for professional development.

• Potential for upward mobility.

• Culture based on values.

• Flexible scheduling available between 7am and 7pm Central time.