Senior Contact Center Agent – Roadside Assistance

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Delivering roadside assistance in a secure, professional, and prompt manner

• Acknowledging and addressing customer grievances

• Handling inquiries received through phone communication

• Recognizing customer needs and assisting them with specific features

• Assessing and reporting product malfunctions

• Supporting the training of new staff as requested by management

• Updating internal databases with details regarding technical issues and valuable interactions with customers

• Informing customers about new features and functionalities

• Following up with customers to verify that their technical problems have been resolved

⛳️ Requirements

• High school diploma or equivalent (required)

• A minimum of 4 years of experience as a Customer Care Specialist or in a comparable Customer Service Representative (CSR) position (preferred)

• Native-level German or at least C1 proficiency (required)

• Proficient in English (required)

• Availability to work on a shift-based schedule (required)

• Knowledge of the automotive industry (considered a plus)

• Experience with help desk software and remote support tools

• Strong understanding of CRM systems

• Exceptional communication and problem-solving abilities

🏝️ Benefits

• Competitive salary and benefits package

• Opportunities for rapid advancement within the company

• Training aligned with your career path

• Collaborative work environment

• Multicultural teams

• Proactive support