Senior Consultant, Systems Integration Enablement

This is a fully remote position, open to applicants in Canada.

📋 Description

• Act as an escalation contact for intricate integration delivery challenges.

• Collaborate with customers, implementation partners, and internal teams to ensure successful outcomes.

• Cultivate cross-functional relationships and address organizational obstacles impacting integration delivery and customer success.

• Formulate resource strategies and capacity plans in conjunction with Professional Services leadership.

• Enhance processes, tools, and operational models for scalable integration delivery.

• Assist in solution discovery and integration planning for partners and customers.

• Create frameworks, documentation, training materials, and best practices for integration delivery.

• Enhance integration delivery efficiency, quality, predictability, and customer experience throughout the Customer Lifecycle.

• Coordinate with Finance and internal stakeholders regarding project modifications, commercial implications, and customer commitments.

• Oversee adjustments to integration scope, solution design, timelines, and delivery plans.

• Direct strategic initiatives to bolster integration capabilities, partner ecosystem, and scalability.

• Lead, mentor, and develop a high-performing team.

• Establish a model to assist partners in recruiting, hiring, and onboarding integration talent.

• Manage Nulogy’s most complex integration projects.

• Collaborate with product management to enhance integration technologies.

• Supply documentation and reference materials for the Global Support team.

⛳️ Requirements

• Experience in small teams and a strong team player.

• Capability to thrive in fast-paced environments with competing deadlines.

• Friendly, empathetic, patient, and personable even in stressful situations.

• Highly organized and diligent.

• Keen on building lasting relationships with customers and their employees.

• Ability to influence and manage customer expectations effectively.

• Excellent written and verbal communication skills.

• Strong creative and systematic problem-solving skills.

• Exceptional attention to detail and organized thought processes.

• Skillful in navigating complex interpersonal dynamics with diplomacy.

• Role suitable for experienced candidates.

• Completion of the Predictive Index Assessment required upon application.

🏝️ Benefits

• Group benefit plans including health, dental, and vision starting on day one.

• Benefit premiums fully covered by the employer.

• 100% parental leave top-up for 15 weeks for any parent of biological or adopted children.

• Flexible paid vacation policy.

• RRSP Matching Program.

• 401(k) program.

• Fully remote work opportunities.

• Tools and resources provided to stay connected and perform at your best.