Senior Consultant, SAP Digital Adoption & Enablement

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Develop and execute change strategies for transformation initiatives, preferably within the SAP environment, emphasizing sustainable user engagement.

• Convert change goals into organized enablement and adoption plans across various systems, processes, and user demographics.

• Ideate, coordinate, and deploy Digital Adoption Platforms, such as WalkMe, Whatfix, and Userlane.

• Create and ensure the quality of in-app resources, including walkthroughs, tooltips/SmartTips, hotspots, and contextual assistance.

• Oversee the complete enablement process, covering target group segmentation, content lifecycle management, testing, go-live coordination, and evaluation of adoption KPIs.

• Introduce, manage, and consistently enhance learning solutions within LMS/LXP environments, including course design, learning pathways, assignments, and reporting.

• Design contemporary enablement and learning methodologies, incorporating AI-driven personalization and learning analytics.

• Implement user experience and accessibility (WCAG) standards in learning materials and in-app guidance strategies.

• Conduct stakeholder analyses, alignment workshops, targeted communication efforts, and enablement sessions in both German and English.

• Work closely with HR development, IT, and business units.

• Contribute to governance related to enablement content, quality benchmarks, and translations.

⛳️ Requirements

• Several years of experience in Organizational Change Management focused on technology- or ERP-driven transformation projects, ideally in SAP, with a strong emphasis on user adoption.

• Experience in designing and operationalizing Digital Adoption Platforms, including SAP EnableNow, WalkMe, Whatfix, or Userlane.

• Responsible for the creation of effective in-app guidance content.

• Involvement in at least one complete enablement or adoption project, from change concept to implementation and evaluation of adoption KPIs.

• Hands-on experience in LMS/LXP environments, encompassing course structures, learning pathways, assignments, and reporting, such as SuccessFactors Learning.

• Knowledge of change management methodologies, including ADKAR, Prosci, or Kotter.

• Familiarity with instructional design principles.

• Pragmatic and implementation-focused mindset.

• Excellent communication skills, empathy, and confidence in engaging with stakeholders.

• Proficient in both German and English.

• A keen interest in modern enablement and learning strategies, including AI-driven concepts, UX, and accessibility (WCAG).

🏝️ Benefits

• 30 days of paid vacation.

• Internal and external training opportunities.

• MyN – Nagarro Employee Share Program.

• Attractive arrangements for company cars.

• Company bicycle arrangements.

• Company-funded accident insurance.

• Modern office spaces located centrally with high-tech equipment.

• Sports programs available.

• Access to the corporate benefits portal.

• Complimentary fruit and beverages.

• Ample opportunity for innovation in a rapidly growing environment with cutting-edge technologies and products.

• Flat organizational structures.

• Secure, long-term employment with appealing development prospects.