Senior Consultant – Professional Services

This is a fully remote position, open to applicants in United States.

📋 Description

• Strategize, implement, deploy, and offer operational support for the AI functionalities of the CrowdStrike platform.

• Deliver technical setup, configuration, and troubleshooting aid for Falcon’s AI-enhanced detection and response features.

• Enhance AI-driven threat detection algorithms and automated response processes.

• Adjust and fine-tune machine learning models to minimize false positives while ensuring detection effectiveness.

• Create and execute AI-driven automation playbooks for security operations.

• Resolve AI-related issues for clients ranging from small businesses to large enterprises.

• Develop scripting and application solutions utilizing Falcon APIs.

• Analyze AI-generated alerts and findings in collaboration with clients.

• Improve vulnerability prioritization and asset management through CrowdStrike's AI capabilities.

• Integrate Falcon AI functionalities into clients’ current security systems and workflows.

• Assist incident response teams with AI-driven threat hunting and forensic examinations.

• Design and conduct AI skills workshops for the Platform Professional Services team.

• Work alongside the Platform Professional Services team to create customer-facing AI materials.

• Oversee all deployment phases from initial customer engagement to planning, installation, optimization, utility, and ongoing support.

• Willingness to travel up to 25% of the time.

⛳️ Requirements

• 8 years of experience in IT deployments or in a customer/end-user setting.

• Strong grasp of AI and machine learning principles, especially in cybersecurity contexts.

• Thorough understanding of software deployment technologies.

• Extensive knowledge of Windows, Mac, and Linux operating systems.

• Experience with AI-enabled security tools and platforms.

• Familiarity with data science concepts and their relevance to security operations.

• Practical experience with security automation and orchestration platforms.

• Proficient in Microsoft Office applications.

• Significant experience presenting technical AI material to diverse audiences.

• Strong background in computer and network security.

• Excellent analytical and problem-solving abilities, with a talent for identifying solutions to unique and complex issues.

• Proactive and meticulous in managing tasks and prioritizing client projects.

• Experience in mentoring team members.

• Some experience in team leadership for project completion.

• Highly motivated; self-driven; results-oriented.

• Demonstrated experience using AI technologies to improve decision-making, streamline processes, enhance efficiency, and achieve business outcomes.

• Preferred experience with machine learning models, natural language processing, anomaly detection, and prompt writing.

• Preferred experience with programming languages like Python, R, or similar for data analysis and model development.

• Preferred experience with agents and/or agent development.

• Preferred experience with software deployment tools such as SCCM, Group Policy, McAfee EPO, IBM BigFix, Puppet, Chef, Citrix, PDQ, and PsExec.

• Preferred experience with PowerShell, Python, Bash, and Batch scripting.

• Preferred experience with cloud platforms including AWS, Azure, and GCP.

• Potential for travel and assignment work exists.

• Ability to travel up to 25% of the time.

• This position may require candidates to undergo and pass alcohol and/or drug testing periodically during employment.

• CrowdStrike is a participant in the E-Verify program.

🏝️ Benefits

• Competitive compensation and equity award packages.

• Comprehensive wellness programs catering to both physical and mental health.

• Generous vacation and holiday allowances for rest and rejuvenation.

• Paid parental and adoption leave.

• Opportunities for professional development available to all employees, regardless of their level or role.

• Employee Networks, local neighborhood groups, and volunteer opportunities to foster connections.

• Dynamic office culture equipped with world-class amenities.

• Health insurance coverage.

• 401k plan.

• Paid time off.

• Eligibility for performance bonuses.

• Equity grants.