Senior Consultant, Oracle Utilities Customer Care & Billing

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Oversee workstreams related to the implementation, enhancement, and advanced support initiatives for Oracle Utilities Customer Care & Billing (CC&B).

• Engage throughout the pre-sales stage and continue through post-go-live stabilization.

• Facilitate requirements workshops with utility business and IT stakeholders.

• Design and configure CC&B solutions addressing customer data, billing, bill segments, payments, adjustments, and dashboards.

• Implement rate schedules, rate components, bill factors, and complex rate scenarios.

• Develop credit and collections processes, overdue/severance workflows, service orders, and field activity flows.

• Enable integrations between CC&B and MDM/AMI head-end systems, payment processors, print vendors, GIS, and Oracle ERP Cloud.

• Strategize and execute data conversion, SIT/UAT testing cycles, batch scheduling, cutover, and hypercare activities.

• Provide clients with guidance on best practices in utility customer care and CC&B roadmap decisions, including migration paths to C2M and CCS.

• Mentor junior consultants and contribute to the development of the Oracle Utilities practice.

⛳️ Requirements

• A minimum of 5 years of consulting or industry experience with Oracle Utilities CC&B, including at least 2 full-cycle implementations.

• Extensive hands-on experience with CC&B configuration: admin data setup, algorithms, characteristics, batch processing, and rate configuration.

• Strong understanding of utility meter-to-cash processes: move-in/move-out, meter reading, billing, payments, collections, and customer service.

• Experience with CC&B integrations (MDM, AMI, ERP, REST/Web Services) and data conversion.

• Proven ability to lead client workshops and effectively communicate with customer service, billing operations, finance, and IT stakeholders.

• Bachelor's degree in Engineering, Business, Information Systems, or a related field.

• Must be based in Brazil and fluent in Portuguese.

• Experience in electric, gas, or water utilities, covering both regulated and deregulated markets.

• Familiarity with Customer to Meter (C2M), Customer Cloud Service (CCS), Meter Data Management (MDM), and the Oracle Utilities Application Framework (OUAF).

• Oracle certifications in CC&B or related Oracle Utilities products.

• Experience with Oracle ERP Cloud (Financials, Procurement) or field service solutions.

• Proficiency in Spanish or English is an advantage.

🏝️ Benefits

• Competitive remuneration for Senior Consultant and Architect positions, consistent with the Brazilian market.

• Long-term projects that involve large-scale implementations and enterprise clients.

• Opportunities for career advancement across the entire Oracle Utilities portfolio, including CC&B, C2M, CCS, and MDM, as well as the wider Oracle Cloud ecosystem.

• Access to training, certifications, and mentorship through our communities of practice.

• A collaborative, delivery-oriented culture offering flexible and remote work arrangements.