Senior Consultant, Okta Support

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Deliver Tier 2 technical assistance for IAM-related incidents and service requests.

• Diagnose and resolve issues related to user provisioning, authentication, access policies, and privileged account management.

• Work collaboratively with Tier 1 support, IAM engineering, and security teams to escalate and address complex issues.

• Monitor IAM systems for performance, availability, and security irregularities.

• Keep documentation updated for support procedures, known issues, and their resolutions.

• Aid in onboarding and offboarding processes, as well as access reviews.

• Facilitate the integration and configuration of IAM tools with enterprise applications.

• Engage in audits and compliance activities concerning identity governance and access controls.

• Implement security spectrum capabilities across strategy, governance, IT risk, security technologies, and cybercrime/breach response for client projects.

⛳️ Requirements

• At least FIVE (5)+ years of professional experience.

• Proficient in engineering and deploying IT systems.

• Bachelor's degree from an accredited institution.

• Ability to obtain and maintain a Federal or DoD Public Trust; approved adjudication is necessary prior to onboarding.

• US Citizenship is a contractual requirement.

• Experience utilizing Okta as an enterprise identity provider solution.

• Familiarity with Okta features, integrations, and architecture.

• Understanding of authentication protocols such as SAML 2.0 or OAuth.

• Experience in configuring user authentication policies and application connections within Okta.

• Skilled in configuring and managing MFA factors for Okta users, including Okta Verify, FIDO tokens, One-Time Passcodes, and RSA tokens.

• Proficient in troubleshooting Okta user authentication and application issues.

• Knowledgeable about ITIL practices and ticketing systems like ServiceNow.

• Understanding of security principles, compliance standards, and identity lifecycle management.

• Exceptional problem-solving, communication, and documentation skills.

• Strong grasp of IAM principles and enterprise implementation.

• Preferred certifications: Okta Certified Professional, Administrator, Consultant, Developer, and/or Architect.

• Experience with Okta APIs.

• Familiarity with PowerShell scripts and their application in Okta.

• Experience with other IAM platforms such as SailPoint IIQ/ISC and CyberArk.

• Experience adhering to software development standards and procedures.

• Familiarity with SDLC, including application design and development.

• Broad knowledge of information system technologies and a willingness to learn new technologies.

• Experience with AWS or Azure and DevSecOps tools and methodologies.

• Active Security Clearance is preferred.

🏝️ Benefits

• Medical, Rx, Dental & Vision Insurance.

• Personal and Family Sick Time & Company Paid Holidays.

• Position may qualify for a discretionary variable incentive bonus.

• Parental Leave and Adoption Assistance.

• 401(k) Retirement Plan.

• Basic Life & Supplemental Life Insurance.

• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts.

• Short-Term & Long-Term Disability Insurance.

• Student Loan PayDown program.

• Tuition Reimbursement, Personal Development & Learning Opportunities.

• Skills Development & Certifications.

• Employee Referral Program.

• Corporate Sponsored Events & Community Outreach.

• Emergency Back-Up Childcare Program.

• Mobility Stipend.

• Flexible benefits package.