Senior Consultant

This is a fully remote position, open to applicants in Canada.

📋 Description

• Implement Enable’s products within the environments of customers at both individual product and solution levels.

• Lead the customer implementation, onboarding, and adoption process through discovery, design, configuration, testing, validation, and go-live phases.

• Execute product implementations in accordance with customer business requirements and the agreed Statements of Work.

• Troubleshoot technical implementation challenges and collaborate with Enable support teams.

• Act as the technical lead on multifunctional project teams.

• Provide product and solution expertise to enhance customer value.

• Develop knowledge bases by documenting lessons learned, best practices, tools, methods, and educational events.

• Mentor associate-level consultants on designated client engagements.

• Identify gaps in customer training and opportunities for product or service expansion.

• Proactively manage issues, escalations, and project risks.

• Facilitate customer meetings and workshops, resolve complex support issues, and triage customer requests.

• Guide and support team members within the Success & Services department.

• Establish strong relationships with both internal and external stakeholders.

• Comply with company policies, ethics, security, compliance, and training requirements.

⛳️ Requirements

• A minimum of 2+ years of experience in a customer-facing role within Customer Success or an enterprise software organization is preferred.

• Relevant product and industry certifications as necessary (e.g. Oracle, SAP, SQL).

• Maintain requisite internal and external technical and professional certifications at the most current appropriate level.

• Experience with international and cross-cultural teams is preferred.

• Proficient in managing large data sets.

• Familiarity with Python or SQL is advantageous.

• Fluency in written and spoken English is required; proficiency in other languages is preferred.

• Advanced technical knowledge in a specific domain.

• Strong technology troubleshooting abilities.

• Capacity to manage multiple customer engagements simultaneously.

• Experience with change management methodologies.

• Willingness to travel, typically up to 20%, and occasionally 50% or more.

🏝️ Benefits

• Paid Time Off.

• Quarterly wellness incentive.

• Health and life insurance coverage for employees and their families.

• Retirement savings plan.

• Bonus plan based on company or individual performance.

• Equity program with additional options linked to tenure and performance.

• Internal mobility program.

• Workshops and professional development courses.

• Pet-friendly offices.