Senior Configuration Management Analyst

This is a fully remote position, open to applicants in Kentucky.

📋 Description

• Oversee daily operational tasks related to the CMDB and conduct complex investigations involving configuration items, their relationships, ownership, and data integrity.

• Monitor the overall health of the CMDB, data quality metrics, certifications, and governance controls.

• Coordinate remediation activities alongside application, infrastructure, and service owners.

• Create and uphold operational procedures, standards, and documentation for the CMDB.

• Act as a subject matter expert on CMDB processes and data governance practices.

• Identify areas for enhancing CMDB processes, controls, automation, and user experience.

• Propel initiatives aimed at improving data accuracy, completeness, ownership, and relationship mapping.

• Analyze recurring data quality issues and conduct root cause analyses.

• Propose and implement process enhancements in line with Configuration Management and ITSM best practices.

• Assist in CMDB maturity assessments and roadmap initiatives.

• Collaborate with CMDB administrators, Discovery teams, platform teams, and architects.

• Support the onboarding of new CI classes, data sources, services, and environments.

• Validate Discovery results, integrations, reconciliation behavior, and relationship models.

• Aid in testing and validating CMDB-related enhancements and releases.

• Support the implementation of CSDM-aligned modeling practices.

• Partner with business and technology teams to define ownership and accountability for configuration data.

• Facilitate discussions around CMDB requirements, operational challenges, and data quality issues.

• Provide guidance and training to users regarding CMDB processes and standards.

• Assist in audits, regulatory reviews, and governance forums.

• Develop and present dashboards, scorecards, and metrics related to CMDB health and performance.

• Analyze trends, identify risks, and offer leadership insights.

• Support executive reporting and governance communications.

• Assess the effectiveness of remediation and improvement efforts.

• Evaluate emerging technologies, such as AI and machine learning, that can enhance CMDB operations and data management.

• Discover opportunities to utilize AI-driven analytics, automation, anomaly detection, relationship intelligence, and operational insights.

• Engage in enterprise initiatives concentrated on intelligent automation and digital operations.

⛳️ Requirements

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field.

• A minimum of 5 years of experience in Configuration Management, CMDB administration, CMDB operations, ITSM, or similar areas.

• At least 3 years of hands-on experience with ServiceNow CMDB.

• Proven experience managing CMDB operational processes in a large enterprise setting.

• Strong comprehension of Configuration Management principles and best practices.

• Experience with CMDB data quality management, certifications, audits, and governance.

• Proficient in analyzing CI relationships, service mapping, ownership models, and dependency data.

• Exceptional analytical, problem-solving, and root cause analysis abilities.

• Excellent written, verbal, and stakeholder management communication skills.

• Preferred: 7+ years of Configuration Management or CMDB experience.

• Preferred: Experience with ServiceNow Discovery, Service Mapping, Data Manager, IRE, and CSDM.

• Preferred: Background in supporting ITAM, Asset Management, Application Portfolio Management (APM), or Service Portfolio Management initiatives.

• Preferred: Experience in developing executive dashboards and operational reporting.

• Preferred: Skills in automation, workflow design, or process optimization.

• Preferred: Familiarity with AI-enabled operational platforms, predictive analytics, generative AI, or machine learning applications.

• Preferred: ServiceNow Certified System Administrator (CSA).

• Preferred: ServiceNow CIS-CMDB certification or equivalent Configuration Management certification.

• Minimum home internet speed of 25 Mbps download and 10 Mbps upload required.

• Ability to work from a designated space without interruptions to safeguard member PHI/HIPAA information.

🏝️ Benefits

• Bonus incentive plan based on company and/or individual performance.

• Medical benefits.

• Dental benefits.

• Vision benefits.

• 401(k) retirement savings plan.

• Paid time off.

• Company holidays.

• Personal holidays.

• Paid parental leave.

• Paid caregiver leave.

• Short-term disability.

• Long-term disability.

• Life insurance.

• Dedicated home workspace arrangement.

• Remote work arrangement.

• Occasional travel to Humana offices for training or meetings.