Senior Computer Support Analyst

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Oversee production applications and services, detect failures, investigate underlying causes, and spearhead efforts to restore functionality.

• Assist in enhancing integrations via REST APIs, telemetry, video telemetry, and external systems.

• Analyze and recover relational databases, with a focus on MySQL, along with services hosted on AWS.

• Create and sustain scripts, services, and integrations utilizing Python.

• Design and refine monitoring dashboards, alerts, and metrics through Grafana and AWS CloudWatch.

• Examine issues in applications and services operating within Docker and Kubernetes environments.

• Perform root cause analyses, document incidents, and suggest structural enhancements.

• Technically coordinate incident response with internal teams and vendors to facilitate service restoration.

⛳️ Requirements

• Bachelor's degree in Systems Analysis and Development, Computer Science, Information Systems, Software Engineering, Computer Engineering, or a related discipline.

• Proficient in Python and REST APIs.

• Extensive experience with SQL and relational databases, especially MySQL.

• In-depth knowledge of AWS and AWS CloudWatch.

• Familiarity with Grafana, logs, metrics, and observability.

• Proven experience in diagnosing and resolving incidents within production environments.

• Background in service and database recovery, vendor integrations, and technical documentation.

• Understanding of Docker and Kubernetes.

• Willingness to work flexible hours.

🏝️ Benefits

• Life insurance.

• Conexa Saúde (digital healthcare platform).

• Psicologia Viva (psychologist sessions).

• Day off for your birthday.

• Medical insurance.

• Wellhub (formerly Gympass).

• Discount club (Feirinha Caju Mais).

• Meal and food allowance.

• Partnerships with universities.

• Optum – Legal and financial assistance.

• 100% remote work.