Senior Compliance Coordinator

This is a fully remote position, open to applicants in Alabama, +43 more states.

📋 Description

• Provide support and monitor business operations to ensure compliance with organizational policies, regulatory requirements, quality standards, and operational procedures.

• Act as a liaison among operational teams, leadership, and compliance partners.

• Identify potential risks while promoting adherence to processes and encouraging continuous improvement.

• Conduct audits and assess operational data and documentation.

• Investigate compliance issues and suggest enhancements to accuracy, efficiency, and regulatory compliance.

• Assist in the creation and upkeep of standard operating procedures, reporting, training, and corrective action plans.

• Analyze trends and performance metrics, and compile reports for leadership.

• Oversee assigned work through a ticketing system by monitoring, prioritizing, documenting, and resolving tickets within SLA and TAT requirements.

• Engage in and lead special projects focused on compliance initiatives, process enhancements, system implementations, reporting improvements, and strategic business needs.

• Collaborate with cross-functional partners, adhere to project deadlines, and provide regular updates on status to leadership.

⛳️ Requirements

• High School Diploma or General Equivalent Development (GED) is required.

• Minimum of 1 year of relevant experience is necessary.

• Proficient in Microsoft Office Suite: Access, Excel, PowerPoint, Word, and Outlook.

• At least 1 year of experience communicating with internal and external associates, teams, and business leaders.

• A minimum of 1 year of experience in root cause analysis.

• At least 2 years of experience in a call monitoring environment.

• Ability to swiftly adjust priorities and manage tasks amidst changing business requirements and conflicting goals.

• Understanding of IT architecture related to phone switches and call recording solutions.

• Familiarity with VoIP/TDM call center phones, Nice, Five9, Verint, and/or similar ticket systems.

• A Bachelor's degree or an equivalent combination of education and experience is preferred.

• Experience in compliance, operations, auditing, quality assurance, healthcare, pharmacy operations, or related fields is preferred.

• Experience with ticketing or workflow management systems is preferred.

• Background in leading or participating in cross-functional projects and process improvement initiatives is preferred.

• Strong analytical, reporting, and problem-solving skills are preferred.

• Advanced proficiency in Microsoft Excel, reporting tools, and data analysis is preferred.

• Experience in creating and maintaining SOPs and process documentation is preferred.

• Excellent written and verbal communication skills are preferred.

• Capability to handle multiple priorities, projects, and deadlines in a fast-paced environment is preferred.

• Knowledge of healthcare, pharmacy, regulatory, or operational compliance standards is preferred.

🏝️ Benefits

• CVS Health bonus, commission, or short-term incentive program in addition to base pay.

• Medical coverage.

• Dental coverage.

• Vision coverage.

• Paid time off.

• Retirement savings options.

• Wellness programs.

• Additional resources supporting physical, emotional, and financial well-being, based on eligibility.