Senior Collections Strategy Manager

This is a fully remote position, open to applicants in Florida, +5 more states.

📋 Description

• Formulate and implement strategies for collections across various stages of delinquency, from early to late.

• Enhance cure rates, roll rates, and the overall performance of the portfolio.

• Collaborate across functions to create, test, and refine treatment strategies utilizing data-driven insights.

• Oversee strategy performance and suggest improvements aimed at achieving sustainable enhancements in both customer and business outcomes.

• Act as a subject matter expert at the enterprise or group business level.

• Serve as the main regulatory liaison concerning risk issues and requirements for a significant business segment.

• Evaluate and provide guidance regarding current and upcoming regulations.

• Collaborate with teams across the organization beyond the risk department.

• Represent the business in corporate initiatives.

• Identify critical risks and implications, offering guidance in complex scenarios.

⛳️ Requirements

• A bachelor's degree is required; a graduate degree is preferred, or equivalent progressive work experience in addition to the experience listed below.

• A minimum of 10 years of experience is required.

• Proficient in MS Office and various analytical and reporting software on PCs.

• Experience with relational databases and Extract Transform Load (ETL) processes using common languages such as SQL or SAS.

• Familiarity with SAS Enterprise Miner, FICO Model Builder, or Angoss Knowledge Seeker is advantageous.

• Strong analytical and problem-solving abilities to interpret data and derive conclusions.

• Ability to adapt to rapidly evolving requirements.

• Exceptional attention to detail with the capability to manage and prioritize multiple tasks.

• Demonstrated ability to cultivate and sustain productive relationships with business peers.

• Excellent written and verbal communication skills.

• Experience in developing and presenting recommendations to senior management.

• Previous experience with collections lifecycle strategy across various products or portfolios is preferred.

• Familiarity with digital outreach methods such as SMS, email, and AI-driven engagement is preferred.

• Exposure to regulatory frameworks affecting collections, including TCPA, FDCPA, and CFPB, is preferred.

🏝️ Benefits

• Variable compensation and incentive awards, which may include eligibility for cash and/or equity incentive awards.

• Comprehensive health and well-being benefits.

• Savings and retirement programs.

• Paid time off, encompassing Vacation PTO, Flex PTO, and Holiday PTO.

• Banking benefits and discounts.

• Opportunities for career development.

• Reward and recognition programs.

• Regular discussions regarding career development and performance.

• Access to an online learning platform.

• Mentorship programs.

• Training and onboarding sessions.

• Flexible work arrangements, including remote work options.