Senior Collections Representative

This is a fully remote position, open to applicants in Minnesota.

📋 Description

• Organize and supervise the completion of all accounts and designated responsibilities

• Employ advanced skills and expertise in processes, procedures, and systems to recover overdue invoices

• Evaluate data to identify and resolve complex issues

• Refer intricate problems to senior team members and/or leadership

• Collaborate with stakeholders to enhance efficiencies and meet targeted outcomes

• Offer process improvement suggestions based on recognized trends and comprehensive business insight

• Build professional relationships with both internal and external clients, ensuring timely and professional service

• Continuously enhance collections knowledge, skills, and business acumen

• Provide mentorship and support to less seasoned team members

• Execute additional duties as assigned in accordance with team and/or country-specific needs

⛳️ Requirements

• High School Diploma or GED

• 4+ years of experience in customer service, collections, cash applications, credit, accounts payable, or related finance fields

• Proficient in Microsoft Office Suite

• Strong and adaptable communication skills

• Excellent customer service and interpersonal abilities

• Critical thinking skills with a proven ability to exercise independent judgment and make sound decisions

• Capacity to thrive in a fast-paced, professional atmosphere

• Demonstrates initiative and approaches tasks with persistence

• Appreciates a diverse and inclusive workplace

🏝️ Benefits

• Prescription drug coverage

• Enhanced fertility benefits

• Flexible Spending Accounts

• Health Savings Account, including employer contributions

• Dental and vision coverage

• Basic and supplemental life insurance

• Short-term and long-term disability coverage

• Paid observed holidays

• Two paid floating holidays for U.S. hourly employees

• Flexible Time Off (FTO) available for U.S. salaried employees — no accruals and no caps

• Paid Time Off (PTO) provided to all other employees in the U.S. and Canada

• Paid parental leave

• Paid time off to volunteer in your community

• Charitable Giving Match Program

• 401(k) with 6% company matching

• Employee Stock Purchase Plan

• Opportunities for career development, networking, and team-building