Senior Cobra Analyst

This is a fully remote position, open to applicants in Alabama, +41 more states.

📋 Description

• Oversee COBRA administration for complex clients and their employees regarding COBRA benefits, FMLA, retiree, and leave of absence programs.

• Generate monthly disbursement reports and facilitate the transfer of COBRA premiums to clients through the Accounting department.

• Process live checks and daily lockbox deposits.

• Conduct daily audits of credit card payments.

• Handle monthly and off-cycle refund transactions.

• Manage ACH forms and recurring credit card payment documentation.

• Create daily balancing sheets and ensure the integrity of COBRA database information.

• Analyze group renewals, off-anniversary, and termination requests.

• Enter and validate renewal and new client rates.

• Assess Client Change Request Forms for any COBRA-related implications.

• Engage in implementation calls as the designated COBRA representative.

• Collect necessary COBRA information and set up new COBRA groups in the database.

• Handle COBRA continuation paperwork, invoicing, and account maintenance tasks.

• Process COBRA qualifying events and conduct daily audits of keyed notifications.

• Ensure compliance with PHI guidelines while fulfilling COBRA documentation requirements.

• Coordinate group data activities related to COBRA administration, retiree benefits, and company leave programs.

• Keep organized records for enrollment, terminations, and changes.

• Investigate eligibility, plan, account, and system discrepancies, providing recommendations for corrective measures.

• Execute daily database processing tasks.

• Collaborate with Compliance on inquiries related to COBRA, Medicare, and SSDI.

• Coordinate with third-party vendors and administrators to update benefits and coverage options.

• Provide client membership reporting services.

• Manage overflow COBRA calls and respond to COBRA-related emails within established turnaround times.

• Uphold quality standards and comply with Department of Labor COBRA regulations.

• Develop and maintain COBRA policy and procedure documentation.

• Train both new and existing employees on COBRA processes.

• Execute other assigned tasks as required.

⛳️ Requirements

• High school diploma or GED equivalent is required.

• Minimum of 3 years of experience in COBRA, FMLA, LOA, and retiree administration or coordination.

• At least 3 years of experience with COBRA EAS & PowerStepp.

• Familiarity with various Federal, State, and Company leave programs.

• Knowledge of administrative system processes, including premium administration, eligibility, claims, billing, commissions, reporting, and premium management.

• Prior customer service experience in a professional environment.

• Proficiency in Microsoft Excel, Word, and Outlook.

• Strong problem-solving skills.

• Excellent organizational abilities that support multitasking.

• Outstanding interpersonal skills.

• Positive attitude and a willingness to learn.

• Experience with JD Edwards is preferred.

• In-depth understanding of COBRA laws, HIPAA portability, and eligibility laws is preferred.

• Knowledge of Social Security and Medicare laws is preferred.

🏝️ Benefits

• Thoughtful development opportunities.

• Health and wellness benefits.

• 401(k) savings plan.

• Pension plan.

• Paid time off.

• Paid parental leave.

• Disability insurance.

• Supplemental life insurance.

• Employee assistance program.

• Paid holidays.

• Tuition reimbursement.

• Additional incentives.

• Annual incentive bonus plan.

• Remote work arrangement.