Senior Client Success Manager

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Take ownership of client success and manage the profit and loss for the Central Region.

• Propel Annual Recurring Revenue (ARR) to surpass targets and implement strategies for account growth.

• Act as the primary point of escalation for client-related issues.

• Formulate and execute strategic initiatives aimed at enhancing growth and efficiency in the Central Region.

• Lead cross-functional projects and initiatives involving multiple teams.

• Work alongside Sales to introduce new program structures and enhance tools and processes.

• Monitor renewals and upsells while reporting on metrics related to utility programs.

• Comprehend client objectives and assist them in navigating key decisions related to program design.

• Aid Product and Marketing teams by gathering customer insights and market feedback.

• Present key outcomes, facilitate meetings, and convey nuanced messages to clients.

• Maintain communication with stakeholders, review ongoing requirements, and propose solutions and recommendations.

• Acquire expertise in demand management, program success factors, and EnergyHub’s product offerings.

• Contribute to the development of new product features and service offerings.

• Assist in contract negotiations with utility clients and Statement of Work (SOW) negotiations with partners.

• Carry out other duties as assigned.

⛳️ Requirements

• Bachelor of Science (BS) or Bachelor of Arts (BA) degree.

• 5-7+ years of professional experience in consulting, technology services, or client success.

• Required experience in renewable energy, utilities, grid services, or related industries.

• Familiarity with demand-side management and demand response programs, including implementation methods.

• Exceptional communication skills with the ability to effectively articulate complex and technical topics in an engaging and concise manner.

• Analytical, creative, and inquisitive mindset, with confidence in working with numbers and spreadsheets.

• Ability to foster trust and develop outstanding relationships with clients and partners.

• Experience collaborating within a cross-functional, fast-paced team environment.

• Proven ability to manage multiple high-priority projects simultaneously.

• Sponsorship for new applicants for employment authorization or other immigration-related support is not available.

• Preferred experience within an enterprise software/SaaS organization in the energy sector.

🏝️ Benefits

• 100% paid medical coverage for employees.

• 401(k) plan with employer matching.

• Casual work environment.

• Flexibility to create your own work schedule.

• Fully stocked fridge and pantry available.

• Complimentary Citi Bike membership.

• Secure bike storage available.

• Gym subsidy provided.

• Paid parental leave policy.

• Education assistance program offered.

• Opportunity to engage directly with executives.

• Exposure to IoT, SaaS, and machine learning technologies.