Senior Client Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee daily interactions with designated clients, partners, or vendors in conjunction with leadership and senior personnel.

• Foster relationships to enhance engagement with clients, partners, or vendors.

• Formulate solutions for critical business challenges and execute long-term engagement plans.

• Offer mentorship and guidance to junior account/relationship managers.

• Collaborate with internal teams to manage performance guarantees and ensure efficient distribution processes.

• Create and design presentation materials for clients, partners, vendors, executives, senior leadership, and external stakeholders.

• Strategize and plan to maintain and enhance existing relationships through monthly leadership evaluations and quarterly ELT reviews.

• Build and maintain relationships with internal stakeholders and external partners to ensure optimal delivery of client projects.

⛳️ Requirements

• Bachelor’s degree in business administration, healthcare administration, communications, or a related field; a minimum of 4 years of experience may be considered in lieu of the educational requirement.

• At least five years of experience in account/relationship management or a related field within a consulting, healthcare, or similar environment.

• Must be authorized to work in the U.S. without employer sponsorship for an employment visa or any other form of U.S. work authorization.

• Ability to provide support or collaborate across multiple time zones.

• Potential travel requirement of up to 25%.

🏝️ Benefits

• Medical, Dental, and Vision Coverage.

• 401(k) Plan with Employer Match.

• Paid Time Off (PTO).

• Parental Leave.

• Short-Term Disability.

• Voluntary Benefits (e.g., life insurance, additional coverage options).

• Remote work schedule.