Senior Client Services Executive - Navitus

This is a fully remote position, open to applicants in Alabama, +33 more states.

📋 Description

• Provide support and backup for the CSE, Senior CSC, and CSC roles.

• Develop and present data for Strategic Business Plans, VALUE Summaries, and Performance Standard reports.

• Investigate and follow up on unmet Performance Guarantees and present findings to assigned clients.

• Facilitate client training sessions on platforms such as the Client Portal Site and Navi-Claim.

• Assist with elevated member and client issue requests.

• Identify and present opportunities for clients to enhance costs, service, and health outcomes.

• Maintain contracts and monitor performance metrics.

• Travel to client locations and corporate headquarters as required.

• Provide mentorship to coordinator-level staff and CSEs.

• Manage ongoing Pharmacy Benefit Management client accounts.

• Collaborate on long-term account strategies for assigned clients.

• Identify opportunities for upselling and account expansion within annual strategic business plans.

• Contribute to client retention efforts, align with corporate strategic goals, and enhance customer satisfaction.

• Resolve customer issues related to contracts and reporting requirements.

• Collaborate with the Clinical Account Executive on clinical matters.

• Lead projects and facilitate communication across various organizational levels.

⛳️ Requirements

• Minimum of 7 years of proven experience directly engaging with internal and/or external clients in roles that involve requirements-gathering, persuasion, and various sales techniques.

• Bachelor's degree in business, marketing, or a related field is preferred.

• Familiarity with the PBM or healthcare industry is preferred.

• Strategic thinking capabilities and skills to prepare and execute business plans effectively to achieve business objectives.

• Ability to work independently while prioritizing tasks to meet client needs.

• Strong team orientation, commitment to sales and client service, and a drive for success.

• Willingness to travel as necessary to achieve goals.

• Excellent verbal and written communication, presentation, and negotiation skills are essential.

• Proficient in PC skills, including Microsoft Office, email, and internet usage.

• Capable of managing coordinator-level resources effectively.

• Valid State Driver’s License and current Automobile Insurance Policy required.

• Participate in, adhere to, and support compliance program objectives.

• Ability to consistently engage cooperatively and respectfully with colleagues.

🏝️ Benefits

• Leading industry benefits for Health, Dental, and Vision insurance.

• 20 days of paid time off.

• 4 weeks of paid parental leave.

• 9 paid holidays annually.

• 401K company match up to 5% with no vesting requirement.

• Adoption Assistance Program available.

• Flexible Spending Account options.

• Educational Assistance Plan and support for Professional Memberships.

• Referral Bonus Program offering up to $750.

• 7.50% STAR Bonus (At Risk Maximum).

• Remote work option for eligible residents.