Client Services Intake and Dispatch Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee incoming call queues, delivering professional and compassionate service to customers during high-pressure scenarios.

• Allocate and dispatch service requests to technicians through email and internal systems.

• Precisely enter and update assignments, notes, and scheduling information across various platforms.

• Monitor job status and provide timely updates, including inspection schedules and completion milestones.

• Actively follow up on assignments, addressing delays, rejections, or missing information before they escalate into issues.

• Maintain clear communication with technicians, vendors, customers, and internal team members throughout each job.

• Keep detailed and organized documentation to ensure that all team members have the necessary visibility.

• Recognize gaps or inefficiencies in workflows and signal them for potential enhancement.

• Perform additional duties as required to assist the team and meet business needs.

⛳️ Requirements

• High school diploma or equivalent qualification.

• At least 1 year of experience in customer service, dispatch, or administrative roles.

• Exceptional written and verbal communication abilities.

• Strong attention to detail and accuracy in data entry and documentation.

• Capability to juggle multiple priorities in a fast-paced, high-volume setting.

• Proficient in navigating various software systems and email platforms simultaneously.

• Preferred: Background in restoration, insurance claims, dispatch, or call center operations.

• Preferred: Familiarity with CRM or job management software.

• Preferred: Experience in managing escalations or service recovery situations.

🏝️ Benefits

• A role with genuine impact: you will assist individuals during some of the most challenging periods of their lives.

• The stability of a 30-year-old company combined with the dynamic energy of a growing national brand.

• Opportunities for career advancement across multiple companies and markets under the Fortify umbrella.

• A team that prioritizes straightforward communication, hard work, and customer integrity.

• Competitive benefits package.

• The opportunity to contribute to something innovative: we are shaping the future of property protection, and your input is valued here.