Senior Client Service Associate

This is a fully remote position, open to applicants in California.

📋 Description

• Respond to client messages and answer incoming phone calls.

• Send regular follow-up communications and provide status updates.

• Prepare and distribute reminders for upcoming meetings.

• Handle incoming client inquiries, including updates on beneficiaries, changes of address, and questions regarding Required Minimum Distributions (RMDs).

• Order necessary office supplies and oversee office maintenance activities.

• Ensure the accurate completion of paperwork and setup for new or prospective clients.

• Follow up on fund transfers from surrendering companies.

• Maintain the Salesforce database and manage client files.

• Research and address issues with the Broker/Dealer, WEG Operations, and external vendors.

• Record incoming assets using the appropriate tracking tools.

• Build strong client relationships by understanding their personal history and current financial needs.

• Process account transactions, including trades, deposits, withdrawals, and RMDs.

• Communicate with clients to clarify requests, determine necessary actions, direct matters to advisors, or resolve issues, including processing death claims.

• Collaborate with clients’ tax or legal advisors as needed.

• Collect client data and prepare materials for meetings and reviews.

• Conduct tax research, including analysis of 1099 forms.

• Address follow-up needs from client reviews.

• Implement WEG’s Suitability Guidelines, operational procedures, and sales model.

• Attend relevant client service, educational, and vendor presentation events as required.

• Support the Advisor Team Operations with process, system, and operational enhancements.

• Complete operational projects that facilitate improvements and changes.

• Participate in company-offered training sessions.

• Perform additional duties as assigned.

⛳️ Requirements

• Bachelor’s degree or equivalent, demonstrated through a combination of work experience, training, military service, and education preferred.

• 3-5+ years of relevant industry experience required, including direct client interaction.

• Proficiency with Salesforce (or a similar CRM) is required.

• Experience with Schwab and Fidelity is required; familiarity with Pershing is preferred.

• Strong working knowledge of Word, Excel, Outlook, and PowerPoint is required.

• Superior oral and written communication skills; ability to effectively interact with all levels of staff and clients.

• Ability to prioritize tasks and projects; good problem-solving capabilities and a keen attention to detail.

• Ability to thrive in a fast-paced environment and remain flexible under pressure.

• Willingness to learn about new AI applications and understand their proper use cases and limitations; adaptability to evolving AI technology is expected.

• Ability to stand or sit for extended periods, file documents in various cabinet heights, use the phone, and operate computer systems.

🏝️ Benefits

• Opportunities for training and professional development.

• Medical, dental, and vision insurance (available for full-time employees and their families).

• Health Savings Account (HSA) with employer contributions and Flexible Spending Accounts (FSA) for medical, dependent, and transit expenses.

• Employer-paid life and AD&D insurance, along with optional coverage.

• Employer-paid short-term and long-term disability insurance, as well as workers' compensation.

• 401k plan with matching contributions and profit-sharing options.

• Access to wellness programs and resources.

• Optional benefits, including pet insurance.

• 18 days of paid time off (PTO) accrued annually (increases to 25 PTO days after 4 years of service).

• 12 paid holidays each year (10 fixed and 2 flexible days).

• Paid parental leave and paid caregiver leave (available after 6 months of employment).

• Reimbursement for tuition, licensing, and other credentials (available after meeting service requirements).