Assistant Vice President, Client Services

This is a fully remote position, open to applicants in Wisconsin.

📋 Description

• Oversee administrative, managerial, and client relationship functions within Client Services for the designated area.

• Ensure adherence to contract terms in line with company policies.

• Manage accounts receivable, invoicing, and provide pricing support.

• Maintain comprehensive knowledge of clients, including any potential issues and their relationship with the company.

• Handle contract renewals and negotiate new agreements.

• Lead strategic business planning and budgeting initiatives.

• Plan for staffing requirements, succession, bench strength, and new business opportunities.

• Foster relationships with clients, executives, internal teams, and business development efforts.

• Implement company personnel policies and adhere to staffing and training standards.

• Conduct interviews, hire new colleagues, and develop performance plans for staff.

• Perform colleague performance evaluations.

• Provide support, guidance, leadership, and motivation to team members.

• Assist in maintaining quality programs.

• Execute additional duties as assigned.

• Travel as necessary.

⛳️ Requirements

• Bachelor's degree from an accredited institution, preferably in Risk Management, Business Administration, or Finance.

• Advanced degree and/or professional designations (CPCU, AIC, ARM) are preferred.

• A minimum of ten (10) years of relevant experience or an equivalent combination of education and experience is required.

• Three (3) years of experience as an Account Executive for national accounts.

• Five (5) years of experience in claims or supervisory roles.

• Comprehensive knowledge of workers' compensation, liability, and disability insurance.

• Exceptional oral and written communication abilities, including presentation skills.

• Proficient in PC usage, particularly with Microsoft Office applications.

• Strong leadership, management, and motivational skills.

• Excellent analytical and interpretive abilities.

• Strong organizational capabilities.

• Outstanding interpersonal skills.

• Proficient negotiation and facilitation skills.

• Ability to thrive in a team-oriented environment.

• Capability to meet or surpass performance competencies.

• Willingness to travel as required.

🏝️ Benefits

• Medical insurance

• Dental insurance

• Vision insurance

• 401(k) plan with matching contributions

• Paid Time Off (PTO)

• Disability insurance

• Life insurance

• Employee assistance programs

• Flexible spending accounts or health savings accounts

• Additional voluntary benefits available

• Reasonable accommodations provided when applicable and appropriate